APS Field Administrative Assistant III

Department-of-Family-and-Protective-Services; Jacksonville (TX); On-site; USD 36,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Paid vacation, holidays, and sick time

Dental, vision, and life insurance

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services (DFPS) seeks an APS Field Administrative Assistant III to support district operations with high-level administrative tasks. This role interacts with DFPS staff and the public, handling data entry, reports, and correspondence.

Responsibilities include processing travel vouchers, coordinating meetings, maintaining records, and assisting multiple staff members.

Qualifications

• Graduation from high school or equivalent.
• Two years’ full-time administrative support experience.
• Substitution: Thirty semester hours may substitute for experience.
• Experience with office software and records management is preferred.

Responsibilities

• Perform advanced administrative duties to support district operations.
• Enter data into IMPACT and other electronic systems.
• Prepare travel, vouchers, meetings, rooms, and supplies; manage mail and records.
• Produce letters, forms, narratives, and meeting notes for files.
• Answer calls and emails; provide routing guidance and reports to staff.
• On-board new staff and complete SPARC processes.
• Assist with filing, notarization, and program communications.

Skills

Organization

Time management

Communication

Independence

Problem-solving

Education

High school diploma

Trade/college coursework substitution allowed

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SharePoint

IMPACT

Job description

Career Opportunities: APS Field Administrative Assistant III (22168)

Posting ID22168-Posted10/07/2026-Dept of Family & Protectve Svc-Region 4 APS In-Home Dir Del-Office and Administrative Support-Not Eligible for Telework- Other Locations (21) -b. $3000 - $4999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


• Optional dental, vision, and life insurance —at rates much lower than most private plans


• Flexible spending accounts for added tax savings on health and dependent care


• Employee discounts on things like gym memberships, electronics, and entertainment

• Functional Title: APS Field Administrative Assistant III


• Job Title: APS Field Admin Assnt III


• Agency: Dept of Family & Protectve Svc


• Department: Region 4 APS In-Home Dir Del


• Posting Number: 22168


• Closing Date: 10/21/2026


• Posting Audience: Internal and External


• Occupational Category: Office and Administrative Support


• Salary Range: $3,248.00-$4,365.66


• Pay Frequency: Monthly


• Salary Group: TEXAS-A-13


• Shift: Day


• Additional Shift: None


• Telework: Not Eligible for Telework


• Travel: Up to 30%


• Regular/Temporary: Regular


• Full Time/Part Time: Full time


• FLSA Exempt/Non-Exempt: Nonexempt


• Facility Location:


• Job Location City: JACKSONVILLE


• Job Location Address: 502 E PINE ST STE A


• Other Locations: Athens; Atlanta; Canton; Carthage; Clarksville; Daingerfield; Gilmer; Henderson; Jacksonville; Linden; Longview; Marshall; Mount Pleasant; Mount Vernon; Palestine; Paris; Quitman; Rusk; Sulphur Springs; Texarkana; Tyler


• MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN


• YN,YNS

Brief Job Description:

This position performs advanced level administrative duties to support the district’s needs. The position interacts routinely with Texas Department of Family and Protective Services staff and the public.

Essential Job Functions (EJFs):

• Performs data entry into IMPACT and other electronic programs and systems.


• Prepares and maintains statistical reports, leave and personnel records, and related files for identified district staff.


• Makes travel arrangements, prepares travel vouchers; schedules meetings, rooms; equipment; order supplies; distributes mail and works on special assignments.


• Types correspondence, forms narratives, meeting notes, and other documents to support the work and files related documents.


• Receives and responds to all calls and emails regarding routing issues and provides updates and reports to APS staff and management regarding routing status, issues and numbers of case - assignable staff.


• Responds to inquiries and provides guidance regarding routing policies, procedures, and referrals to other community resources.


• Provides program and agency information and/or makes referrals to other community resources.


• Promotes and demonstrates appropriate respect for coworkers and all work-related contacts.


• Provides assistance to other program administrative support staff with compiling, organizing, tracking and monitoring various types of information, including but not limited to agency Random Moment Time Studies.


• Prepares and disseminates APS program information, maintains case filing systems and routing records, generates recurring and ad-hoc reports and responds to routing inquiries.


• Performs on-boarding functions for new staff, including processing SPARC.


• Performs criminal history checks on all alleged perpetrators and some clients if needed; checks TIERS and WTPY for client information for caseworkers and training supervisors.


• Reviews and edits information on agency records and recommends modification of forms or records.


• Opens and distributes incoming mail; prepares mail-outs; and maintains and reviews records on postage, registered mail, and packages.


• Delivers, picks up, or receives documents, supplies, equipment, or materials; checks for quantity and quality; or makes arrangements for repairs and services.


• Greets visitors, responds to general questions, and directs callers to an appropriate location.


• May perform backup receptionist or telephone switchboard duties.


• May train others.


• Serves as a Public Notary for APS caseworkers and Records Management Group workers to file notarize documents with the courts.


• Attends work regularly in accordance with agency leave policy.


• Performs other duties as assigned and required to maintain operations.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of RMTS, IMPACT, CAPPS, eTravel, Records Management Group, Right Fax., SharePoint, SPARC, One Drive and Meeting Manager


• Knowledge in PCS cards and related procedures.


• Knowledge of office procedures and administrative procedures; of spelling, punctuation, grammar, and arithmetic; of business or program terminology, methods and procedures; warehousing procedures; state purchasing policies and procedures; and records administration and maintenance practices.


• Skill in using computers and office equipment.


• Skill in Microsoft Excel to create spreadsheets.


• Skill in Microsoft PowerPoint.


• Skill in Microsoft Outlook.


• Skill in establishing and maintaining affective working relationships.


• Skill in effective oral and written communication.


• Skill in working in an office environment and supporting multiple staff members.


• Ability to communicate effectively, both verbally and in writing.


• Ability to demonstrate exceptional organizational and time management skills.


• Ability to work independently with a proven track record of problem-solving and decision making.


• Ability to take initiative and exercise discretion.


• Ability to maintain a professional demeanor, adaptability, and positive attitude.


• Ability to interact effectively with all levels of staff and the community.


• Ability to work independently in a fast-paced environment.


• Ability to compose correspondence.


• Ability to perform detailed work.


• Ability to organize, set priorities, and meet deadlines.


• Ability to assume a variety of responsibilities.


• Ability to effectively handle multiple assignments in a dynamic environment.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from a high school or equivalent.

Two years’ full-time administrative support, general office, clerical, secretarial or Texas Department of Family & Protective Services experience.

Acceptable Substitutions:

Thirty semester hours from an accredited college or university may be substituted on a year-for-year basis for the required experience.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active‑duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.