Administrative Assistant

Department-of-Family-and-Protective-Services; Kerrville (TX); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance on site

Retirement plans

Paid vacation

Dental and vision options

Flexible spending accounts

Employee discounts

Job summary

The Texas Department of Family and Protective Services seeks an Administrative Assistant (CPI INV Unit Admin Asst I) to support the unit supervisor and staff in Kerrville, TX. You will handle calls, routing, prepare documents, and assist with travel and forms.

Responsibilities include data entry into IMPACT, maintaining case files, and coordinating with DFPS staff and the public. This is a regular, full-time role with travel up to 25% and a daytime shift.

Qualifications

• Knowledge of office practices and administrative procedures.
• Skill in using computer environments (Windows).
• Ability to establish and maintain effective working relationships.
• Strong verbal and written communication skills.
• Experience supporting multiple staff members in an office setting.
• Ability to interact with all levels of staff.
• Ability to work independently in a fast-paced environment.
• Proficient with basic office equipment and software.

Responsibilities

• Answers and screens telephone inquiries; routes messages and records intake information for referrals.
• Prepares correspondence, forms, travel vouchers, meeting notes and evaluations.
• Assists with office processes and equipment issues; sorts and routes mail.
• Prepares forms including time and leave, and helps with travel reimbursements and back-up training.
• Maintains progress-tracking systems, forms, case files and reports.
• Performs data entry into IMPACT and other systems; provides agency information and referrals.
• Maintains a regular, predictable schedule and respects diversity in the workplace.

Skills

Office systems

Verbal communication

Written communication

Interpersonal skills

Multitasking

Independent work

Computer skills

Confidential handling

Education

High school diploma

Substitute college hours for experience

Job description

Career Opportunities: Administrative Assistant (21865)

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


• Optional dental, vision, and life insurance —at rates much lower than most private plans


• Flexible spending accounts for added tax savings on health and dependent care


• Employee discounts on things like gym memberships, electronics, and entertainment

Functional Title:Administrative Assistant

Job Title:CPI INV Unit Admin Asst I

Agency:Dept of Family & Protectve Svc

Department:CPS Investigations Region 8

Posting Number:21865

Closing Date:10/14/2026

Posting Audience:Internal and External

Occupational Category:Protective Services

Salary Range:$2,694.34-$3,404.91

Pay Frequency:Monthly

Salary Group:TEXAS-A-09

Shift:Day

Additional Shift:None

Telework:Not Eligible for Telework

Travel:Up to 25%

Regular/Temporary:Regular

Full Time/Part Time:Full time

FLSA Exempt/Non-Exempt:Nonexempt

Facility Location:

Job Location City:KERRVILLE

Job Location Address:819 WATER ST STE 230

Other Locations:None

MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN YN,YNS

Brief Job Description:

The position provides administrative support to unit supervisor and staff. The position interacts routinely with Texas Department of Family and Protective Services staff and the general public.

• Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Greets visitors, responds to general questions, and directs callers to proper location.


• Prepares correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit.


• Assists staff in matters of office processes and operations including, solving office software and equipment problems such as copy and fax machines to duplicate and transmit materials. Assists with sorting and routing mail.


• Prepares various forms, including time and leave, and arrangements and reimbursement for travel, in addition to assisting with training activities as needed to back-up other unit administrative assistants.


• Maintains a system for progress updates, and develops and maintains various forms, case files and reports.


• Performs data entry into IMPACT and other electronic programs and systems. Provides program and agency information and/or makes referrals to other community resources.


• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of office practices and administrative procedures.


• Skill in using Microsoft Works or Windows environment.


• Skill in establishing and maintaining effective working relationships.


• Skill in effective verbal and written communication.


• Skill in working in an office supporting several staff members.


• Ability to interact with all levels of staff.


• Ability to work independently in a fast-paced environment.


• Ability to operate a personal computer and various software packages at an advanced level.


• Ability to effectively handle multiple assignments in a dynamic environment.


• Ability to work with confidential information.


• Ability to operate basic office equipment such as fax, copying, and adding machines.

Registrations, Licensure Requirements or Certifications:

None Required

Initial Screening Criteria:

• Graduation from high school or equivalent


• One year full-time administrative support, general office, clerical, secretarial or Texas Department of Family and Protective Services experience.

Acceptable Substitutions:

• Thirty semester hours from an accredited college or university may be substituted on a year for year basis for the required experience

Additional Information:

Administrative Assistants may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age.Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned.

Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited tothose listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions . You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.