Apriso Technical Lead

Prism IT Global; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Prism IT Global in San Jose, CA seeks an experienced DELMIA Apriso MES specialist with 8-12 years of experience, including strong L2/L3 support and development for manufacturing environments.

You will own incident triage, root-cause analysis, and collaboration with manufacturing, ERP, QA, and vendor teams to implement approved configurations and enhancements, while ensuring SLA delivery and production continuity.

Qualifications

• 8-12 years of experience with DELMIA Apriso MES in manufacturing settings.
• Strong L2/L3 production support and development experience for Apriso modules.
• Proven ability to troubleshoot across UI, business logic, integrations and DB layers.

Responsibilities

• Serve as primary L2/L3 Apriso MES support contact at the site, meeting SLAs.
• Lead incident triage, impact assessment, escalation and post-incident actions.
• Translate requirements into robust Apriso configurations and extensions.
• Coordinate testing, validation, release, and production deployment activities.
• Collaborate with manufacturing, ERP, QA, and vendor teams to deliver enhancements.
• Monitor application health and optimize Apriso performance and reliability.

Skills

L2/L3 support

DELMIA Apriso MES

Manufacturing domain experience

Incident management

Root-cause analysis

Cross-functional collaboration

Apriso configuration & extensions

Tools

Oracle ERP interfaces

APIs

Databases

Job description

8-12 years of experience, including strong L2/L3 support and development experience for DELMIA Apriso MES in business-critical manufacturing environments.

• Hands-on expertise in Apriso Production, Quality, Maintenance, Warehouse/Material Management, repair workflows, Process Builder, Screen Framework, Business Integration and Machine Integration.
• Strong knowledge of controlled shop-floor execution, electronic work instructions, electronic device history records (eDHRs), material genealogy and traceability, data validation, inspections and production-order processing.
• Proven ability to troubleshoot incidents across user interface, business logic, integrations and database layers, perform root-cause analysis, and deliver preventive and corrective actions within SLA.
• Serve as the primary L2/L3 support contact for DELMIA Apriso MES at the manufacturing site, restoring business-critical services quickly and meeting agreed SLAs.
• Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis, and post-incident corrective and preventive actions.
• Diagnose and resolve issues across Apriso screens, business processes, APIs, Oracle ERP interfaces, shop-floor integrations, and databases.
• Support controlled production execution, including electronic work instructions, eDHRs, order processing, material tracking and genealogy, data validation, and inventory accuracy.
• Analyse functional requirements and translate approved designs into robust Apriso configurations, extensions, and reusable solution components.
• Support incoming inspection, quality, repair, autonomous maintenance, and preventive maintenance processes, including repair planning, allocation, and capacity planning.
• Coordinate testing, validation, release, and production deployment activities while maintaining required documentation and traceability.
• Monitor application health and performance, optimise Apriso business logic and database queries, and improve reliability and user experience.
• Collaborate with manufacturing, quality, maintenance, repair, ERP, infrastructure, QA, and vendor teams to resolve issues and deliver approved enhancements.
• Provide technical leadership for small enhancements.

Generic Managerial Skills, If Any

• Strong stakeholder communication, incident escalation, and cross-functional coordination.
• Ability to guide support teams, mentor junior members, and lead small enhancement workstreams.
• Ownership of SLA delivery, documentation quality, and continuous improvement.