Apriso MES Tech Lead – L2/L3 Incident & Integration Expert

Tata Consultancy Services Limited; San Jose (CA); Presencial; USD 150.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary incentive

Medical coverage

Parental leaves

Auto & Home Insurance

Training reimbursement

Vacation & holidays

Descripción de la vacante

Tata Consultancy Services Limited is seeking a Technical Lead in San Jose to provide L2/L3 DELMIA Apriso MES support and development expertise. You will work across manufacturing operations, resolve complex issues, and guide teams in implementing robust Apriso configurations.

Responsibilities include incident management, integration work, shop-floor execution enhancements, and collaboration with cross-functional teams to deliver high-quality solutions.

Formación

• 8-12 years of experience, including strong L2/L3 support and development experience for DELMIA Apriso MES in business-critical manufacturing environments.
• Hands-on expertise in Apriso Production, Quality, Maintenance, Warehouse/Material Management, repair workflows, Process Builder, Screen Framework, Business Integration and Machine Integration.
• Strong knowledge of controlled shop-floor execution, electronic work instructions, electronic device history records (eDHRs), material genealogy and traceability, data validation, inspections and production-order processing.
• Proven ability to troubleshoot incidents across user interface, business logic, integrations and database layers, perform root-cause analysis, and deliver preventive and corrective actions within SLA.
• Proficiency in JavaScript/C#, SQL Server or Oracle, XML/XSLT, web services and ERP-MES integration, with strong stakeholder communication and team-guidance skills.

Responsabilidades

• Serve as the primary L2/L3 support contact for DELMIA Apriso MES at the manufacturing site, restoring business-critical services quickly and meeting agreed SLAs.
• Lead incident triage, impact assessment, escalation, stakeholder communication, root-cause analysis, and post-incident corrective and preventive actions.
• Diagnose and resolve issues across Apriso screens, business processes, APIs, Oracle ERP interfaces, shop-floor integrations, and databases.
• Support controlled production execution, including electronic work instructions, eDHRs, order processing, material tracking and genealogy, data validation, and inventory accuracy.
• Analyse functional requirements and translate approved designs into robust Apriso configurations, extensions, and reusable solution components.
• Support incoming inspection, quality, repair, autonomous maintenance, and preventive maintenance processes, including repair planning, allocation, and capacity planning.
• Coordinate testing, validation, release, and production deployment activities while maintaining required documentation and traceability.
• Monitor application health and performance, optimise Apriso business logic and database queries, and improve reliability and user experience.
• Collaborate with manufacturing, quality, maintenance, repair, ERP, infrastructure, QA, and vendor teams to resolve issues and deliver approved enhancements.
• Provide technical leadership for small enhancements.

Conocimientos

L2/L3 support

Apriso MES

JavaScript/C#

SQL/Oracle

ERP-MES integration

Stakeholder communication

Team guidance

Root-cause analysis

Educación

Bachelor's degree in Computer Science

Herramientas

Apriso Production

Screen Framework

Process Builder

XML/XSLT

Web services

SQL Server/Oracle

Descripción del empleo

Tata Consultancy Services Limited is seeking a Technical Lead in San Jose to provide L2/L3 DELMIA Apriso MES support and development expertise. You will work across manufacturing operations, resolve complex issues, and guide teams in implementing robust Apriso configurations.

Responsibilities include incident management, integration work, shop-floor execution enhancements, and collaboration with cross-functional teams to deliver high-quality solutions.