Apprentice Service Technician

Securitas Technology; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Coverage

Company Paid Short and Long-Term Disability

401K with 60% Match

Paid vacation, holiday, and sick time

Educational Assistance

Employee discounts

Job summary

Securitas Technology in Raleigh, NC seeks a skilled technician to perform preventative maintenance on security systems, including intrusion, video, and access control. Responsibilities include customer scheduling, maintaining professional communications, and managing tools and parts. The role offers comprehensive benefits including medical, 401K with match, paid time off, and growth opportunities within a supportive environment committed to workplace equality.

Responsibilities

• Perform preventative maintenance on various security systems including intrusion, video, access control, and fire.
• Contact customers to schedule service calls and provide estimated time of arrival.
• Maintain effective communication with team members and customers.
• Organize and manage truck stock parts and tools.

Job description

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.

Essential Functions

• Perform preventative maintenance on intrusion, video, access control, fire and integrated systems including but not limited to:
  • Test, inspect and clean all equipment (i.e., DVRs and video devices)
  • Inspect, test & replace wireless batteries & Control panel batteries
  • Ensure all access control devices are working properly
  • Test & inspect all intrusion points
  • Test communication and backup signals
  • Test & inspect vaults, safes, and ATMs
  • Test, inspect and clean DVRs and video devices
  • Clean & focus video cameras
  • Document inspections and completing checklists for each preventative maintenance call
  • Ensure all points have been tested and restored
  • Verify all alarm signals have been received
• Contacting customer to schedule calls and to provide estimated time of arrival
• Escalating problems when appropriate & communicate serious problems to appropriate team members
• Accurately report preventative maintenance service ticket data
• Interact in a professional manner with customers to foster positive customer relations
• Maintain effective communication with mentors and team-members
• Develop working knowledge of all operating standards, practices, and procedures
• Organize and manage truck stock parts and tools
• Attend training courses in-person and virtually
• Complete weekly status reports, evaluations, and testing
• Additional duties as assigned

Securitas Technology Offers Comprehensive Benefits Including

• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more

Securitas Technology Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.