Apprentice Service Technician

Securitas Technology; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401K with 60% match

Paid vacation and educational assistance

Employee discounts

Job summary

Securitas Technology is looking for apprentices in Cleveland, Ohio to join their security solutions team. This one-year program offers hands-on experience in maintenance of security systems along with comprehensive training and industry mentoring.

Successful completion of the program will lead to promising career advancement within the company, including a $2,000 graduation bonus and ongoing training opportunities. Applicants should be eager to learn and develop technical skills in a supportive environment.

Qualifications

• Ability to perform maintenance checks on security systems.
• Strong communication skills for customer interaction.
• Technical understanding of alarm and video systems.

Responsibilities

• Perform preventative maintenance on various security systems.
• Schedule calls with customers and provide estimated arrival times.
• Report service ticket data accurately.
• Participate in training sessions both in-person and virtually.

Skills

Preventative maintenance

Customer service skills

Technical knowledge of security systems

Communication skills

Education

High school diploma or equivalent

Tools

Low-voltage electronic security systems

Job description

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. Join the Securitas Technology Apprentice Program and kickstart your career in the security industry! This one‑year program, developed in partnership with the Security Industry Association (SIA) and approved by the U.S. Department of Labor, offers a unique blend of hands‑on experience, virtual training, and industry mentorship. As an apprentice, you’ll gain practical skills in low‑voltage electronic security systems, receive pay adjustments with each milestone, and earn a $2,000 graduation bonus. Upon completion, you’ll be promoted to a technician level with opportunities for further growth within Securitas Technology in the United States.

Essential Functions

• Perform preventative maintenance on intrusion, video, access control, fire and integrated systems including but not limited to:
  • Test, inspect and clean all equipment (i.e., DVRs and video devices)
  • Inspect, test & replace wireless batteries & Control panel batteries
  • Ensure all access control devices are working properly
  • Test & inspect all intrusion points
  • Test communication and backup signals
  • Test & inspect vaults, safes, and ATMs
  • Test, inspect and clean DVRs and video devices
  • Clean & focus video cameras
  • Document inspections and complete checklists for each preventative maintenance call
  • Ensure all points have been tested and restored
  • Verify all alarm signals have been received
• Contact customer to schedule calls and to provide estimated time of arrival
• Escalate problems when appropriate & communicate serious problems to appropriate team members
• Accurately report preventative maintenance service ticket data
• Interact in a professional manner with customers to foster positive customer relations
• Maintain effective communication with mentors and team‑members
• Develop working knowledge of all operating standards, practices, and procedures
• Organize and manage truck stock parts and tools
• Attend training courses in‑person and virtually
• Complete weekly status reports, evaluations, and testing
• Additional duties as assigned

Securitas Technology Offers Comprehensive Benefits Including

• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long‑Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

Securitas Technology Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.