Apprentice Service Advisor (Automotive)

US Lawns; Salt Lake City (UT); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) with 3% Company Match

Paid Vacation

Life Insurance

Disability Insurance

Café on Site

Employee Discounts for Parts & Service

Job summary

Mark Miller Toyota is seeking an Apprentice Service Advisor to join the Service department. The role acts as the primary customer contact for repairs and maintenance, working with service teams to communicate status and estimates.

You will learn to drive service sales while delivering high levels of customer satisfaction. The position requires effective written and verbal communication, and a willingness to learn Toyota processes and parts operations.

Qualifications

• Commitment to customer service and satisfaction.
• Ability to communicate clearly with customers and coworkers.
• Basic automotive knowledge and willingness to learn.

Responsibilities

• Treat customers per dealership and Toyota Signature policies.
• Secure customer agreement before service and inform on costs and payment methods.
• Follow up on repairs to ensure on-time completion and notify if delays.
• Ensure repairs pass quality control or road test.
• Provide complete estimates including parts, labor, tax and shop supplies.
• Sell only required services and follow Toyota service sales policy.
• Refer leads to vehicle sales when appropriate.
• Use Toyota parts unless directed otherwise.
• Participate in ASM training and stay updated on service information.

Skills

Customer service

Communication skills

Team collaboration

Education

High school diploma or GED

Post-secondary automotive training or equivalent work experience

ASE certification (plus)

Job description

Job Description

We are currently seeking a qualified applicant to train as a Service Advisor in our Service department. The Service Advisor reports directly to the Service Manager and acts as the primary contact between the dealership and customer for all repair and maintenance services. He or she works closely with Team Leaders, Service Advisor, and service technicians in order to stay informed on the status of repairs and special orders. The primary goal of the Service Advisor is to provide the highest level of customer satisfaction and maximize sales of parts and service for the dealership.

Candidates must be able to communicate effectively and clearly, both verbally and in writing, with customers and coworkers about repairs and service needs.

The Apprentice Advisor will learn to:

• Treat customers in accordance with dealership and Toyota Signature policies
• Secure agreement from customer before service begins and informs customer of estimated repair costs, time car will be ready, and accepted methods of payment
• Follow up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Ensure that all completed repairs have gone through quality control and/or a road test
• Answer telephone, email, and text inquiries and provides complete estimates including parts, labor, tax, and shop supplies
• Sell only required service and maintenance to customers
• Follow recommended service sales policy as outlined by the Toyota and Mark Miller Signature process
• Refer leads and prospects for vehicle sales to the new or used car department
• Use only Toyota parts and accessories unless directed otherwise by the Service Manager
• Participate in and uses ASM training through E-Learning and independent sources as directed by Service Management
• Maintain current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Actively participate in the Toyota Service Excellence Society
• Write legible and complete repair orders by asking good diagnostic questions to identify customer needs and records the information accurately
• Enter all repair orders into scheduling system in the order in which customers are received
• Identify repair orders that require special handling, such as rush/waiting, special problems, and comebacks
• Use exact pricing information when selling repairs or services
• Keep Service Manager informed of all problems and potential problems involving repairs, customers, and equipment
• Work with the Business Development Center (BDC) to coordinate special order parts and customer follow-up
• Support dealership special order system by performing assigned functions
• Perform other duties as required by management

Qualifications

• High school diploma or GED
• Post-secondary automotive training or equivalent work experience
• Two years of dealer-level or large facility experience preferred
• ASE certification a plus
• Broad scope of automotive mechanical/electrical knowledge
• Verifiable customer service performance record and/or training
• Unrestricted driver's license and clean driving record
• Must be able to drive both automatic and standard-transmission vehicles
• Neat, clean, and professional appearance

Company Description

The Automotive Industry is thriving and Mark Miller Toyota is always looking for great people to add to our team! We believe that employees who are treated with respect and appreciation are likely to treat customers the same way. Our business succeeds because we never forget that without happy employees, we cannot expect to have happy customers. We’re looking for people who share our desire to be “Famous for Customer Service”.

Our success is founded on our integrity, and we hire people who not only want to do outstanding work, but who also think a job should be a fun part of their day. Successful candidates must respect others and enjoy helping customers. Being a member of our team requires determination, social skills, professionalism, and an overall competitive desire for achievement. If you are interested in joining our fine family of professionals,

Mark Miller Toyota is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, genetics, citizenship, disability, or veteran status.

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) with 3% Company Match
• Paid Vacation
• Life Insurance
• Disability Insurance
• Café on Site
• Employee Discounts for Parts & Service and Vehicle Purchases