Apprentice Service Advisor

Lloyd Motor Group; Stockton (CA); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

33 days of annual leave

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Free flu jabs

Pension scheme

Internal and manufacturer training

Staff referral scheme

Job summary

Lloyd Jaguar Land Rover Stockton is offering a fantastic apprenticeship to kick start your career with a prestigious automotive brand. This programme combines off-the-job training with on-the-job learning, and you will be supported at every step.

Apprentices obtain a nationally recognised qualification on successful completion. The role involves dealing with customers professionally, advising on technical queries, booking vehicles for work and updating customers on progress, and finalising

Qualifications

• GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications).
• Team player, dependable and punctual.
• Attention to detail and ability to perform under pressure.

Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Education

GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)

Team player

Dependable and punctual

Attention to detail

Ability to operate well under pressure

Job description

23 Sep - 31 Oct 26 Stockton
Lloyd Jaguar Land Rover Stockton - Apprentice Service Advisor
Permanent, Full Time, Monday to Friday
We have a fantastic opportunity for you to kick start your career working with one of the most prestigious automotive brands.
With a premium centre, you will obtain a high-quality education. We believe in investing in our employees and helping them grow both personally and professionally. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.
The Role

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

The Training
Qualification: Level 2 Customer Service
Apprentices receive their off-the-job training at the state-of-the-art Manufacturer's Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. During the course, the training is conducted in both workshops and classroom settings.
Applicants Must Possess The Following

• GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
• Team player
• Dependable and punctual
• Attention to detail
• Ability to operate well under pressure

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
#IND1