Apprentice

Surfaceexperts; Mount Juliet (TN); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Paid holidays and accrued vacation

Flexible work schedule

Company car and phone

Paid training

Mentorship opportunities

Job summary

A surface repair service provider is seeking a technician who enjoys hands-on work and problem-solving skills. The role includes performing repairs at various customer locations and offering exceptional customer service, following a specific repair process. Candidates should have experience in construction, handyman work, or related fields. Benefits include competitive pay, flexible hours, paid training, and a supportive work environment.

Qualifications

• Experience in construction, manufacturing, painting, or a related hobby is beneficial.
• Previous facilities maintenance experience is a plus but not required.
• Ability to identify, compare, and recreate colors is essential.

Responsibilities

• Perform repairs at customer locations for at least 3 clients daily.
• Utilize a unique 5-step repair process for repairs.
• Provide exceptional customer service and track work in CRM.

Skills

Experience working with hands

Color matching ability

Customer service skills

Job description

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

WE OFFER:

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accrued vacation
• Flexible Work Schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Company Phone: Each technician receives a company phone
• Tools Included: All necessary tools and products are provided
• Learn a New Trade: Develop skills in a brand-new emerging trade
• Supportive Work Environment: Team celebrates achievements together
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development

DUTIES:

In the Field Daily

• On the jobsite for 3+ customers per day
• On-site Work Orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

We're seeking someone with experience in the construction industry, a trade, or any kind of handyman work. Your familiarity with tools, construction materials, and basic construction common sense will be essential in mastering the Surface Experts process.

QUALIFICATIONS

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby.
• Experience working in facilities maintenance can be a big plus but is not required.
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do.

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything! We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile. Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long‑term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Compensation: $18.00 - $25.00 per hour

Benefits of Working for Surface Experts Include:

• Paid Training
• Competitive Compensation with Bonus Potential