Appointment Specialist

Hughston; Valdosta (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hughston Clinic is seeking a detail-focused scheduling professional to accurately manage high-volume appointment flow. The role requires HIPAA knowledge, ability to work independently, and strong communication with patients and physicians.

You will learn physician protocols and maintain schedules while handling billing steps and daily reminders. Responsibilities include phone triage, patient data entry, record requests, and collaboration with the Office Manager.

Qualifications

• Six (6) month experience working in a medical office setting required.
• Experience with multi-line phones is preferred.

Responsibilities

• Answer multi phone lines and return messages in a timely manner.
• Enter patient demographics and insurance information accurately.
• Learn each physician’s protocol and apply during scheduling.
• Triage and schedule patients with the correct physician.
• Maintain physician schedules including canceling and rescheduling.
• Maintain effective oral and written communication with patients, physicians and staff concerning appointment needs.
• Request records and prepare for physician review.
• Collect prepayments when required for an appointment.
• Collect on all outstanding balances prior to scheduling appointment.
• Prepare and initiate daily call reminder system.
• Monitor office equipment for incoming records and file for upcoming appointment.
• Assist Office Manager on daily procedures.
• Open and distribute mail.

Skills

Medical office experience

HIPAA knowledge

Independent worker

Customer service

Education

High school diploma or equivalent

Job description

Accurately schedule and maintain appointments in a very fast-paced, high-volume environment.

POSITION RESPONSIBILITIES

• Answer multi phone lines and return messages in a timely manner
• Accurately enter patient demographics and insurance information
• Accurately learn each physician’s protocol and apply during scheduling
• Accurately triage and schedule patients with the correct physician
• Accurately maintain physician schedules to include canceling and rescheduling
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs
• Request records and prepare for physician review
• Collect prepayments when required for an appointment
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Accurately prepare and initiate daily call reminder system
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.
• Assist Office Manager on daily procedures.
• Open and distribute mail.

POSITION REQUIREMENTS

Experience:

Required:

• Six (6) month experience working in a medical office setting required.

Preferred:

• Experience with multi-line phones preferred.

Education:

Required:

• High school diploma or equivalent.

Preferred:

• Experience with multi-line phones preferred.

Special Qualifications:

Required:

• Must have working knowledge of HIPAA requirements.
• Must be able to work independently.
• Must have knowledge of the healthcare field and medical specialty.
• This position requires local travel via personal vehicle so a valid driver’s license and satisfactory Motor Vehicle Record upon hire are required (MVR will be screened on an annual basis.)

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.