Appointment Specialist

Hughston; Columbus (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hughston Clinic is seeking a detail-oriented medical scheduling assistant to manage high-volume appointment flow. You will learn each physician’s protocol and apply it when coordinating patient visits, while maintaining accurate demographics and insurance data.

The role requires HIPAA knowledge, ability to work independently, and willingness to travel locally as needed. Strong multi-line phone skills and healthcare experience are preferred to ensure smooth patient flow and timely communications.

Qualifications

• Six (6) month experience in a medical office setting required.
• Must have working knowledge of HIPAA requirements.
• Must be able to work independently and have healthcare field knowledge.
• Must have a valid driver’s license and MVR will be screened annually for local travel.

Responsibilities

• Answer multi phone lines and return messages promptly.
• Enter patient demographics and insurance information accurately.
• Learn physician protocols and apply during scheduling.
• Triage and schedule patients with the correct physician.
• Maintain physician schedules including cancellations and reschedules.
• Communicate effectively with patients, physicians and staff.

Skills

Multi-line phones

Education

High school diploma

Job description

Accurately schedule and maintain appointments in a very fast-paced, high-volume environment.

POSITION RESPONSIBILITIES

• Answer multi phone lines and return messages in a timely manner
• Accurately enter patient demographics and insurance information
• Accurately learn each physician’s protocol and apply during scheduling
• Accurately triage and schedule patients with the correct physician
• Accurately maintain physician schedules to include canceling and rescheduling
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs
• Request records and prepare for physician review
• Collect prepayments when required for an appointment
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Accurately prepare and initiate daily call reminder system
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.
• Assist Office Manager on daily procedures.
• Open and distribute mail.

POSITION REQUIREMENTS

Experience:

Required:

• Six (6) month experience working in a medical office setting required.

Preferred:

• Experience with multi-line phones preferred.

Education:

Required:

• High school diploma or equivalent.

Preferred:

• Experience with multi-line phones preferred.

Special Qualifications:

Required:

• Must have working knowledge of HIPAA requirements.
• Must be able to work independently.
• Must have knowledge of the healthcare field and medical specialty.
• This position requires local travel via personal vehicle so a valid driver’s license and satisfactory Motor Vehicle Record upon hire are required (MVR will be screened on an annual basis.)

The Hughston Clinic, The Hughston Foundation, The Hughston Surgical Center, Hughston Clinic Orthopaedics, Hughston Medical, Hughston Orthopaedics Trauma, Hughston Orthopaedics Southeast and Jack Hughston Memorial Hospital participate in E-Verify. This company is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.