Appointment Scheduler

minnesotaurology; Robbinsdale (MN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

HSA/FSAs

Paid time off

Disability insurance

Life insurance

Snack room

Job summary

Minnesota Urology is seeking an Appointment Scheduler to support patient-focused operations and ensure a seamless experience from the first contact, with two roles in Robbinsdale and Brooklyn Park.

Responsibilities include scheduling, updating patient records, and coordinating visits with empathy and accuracy in a fast-paced healthcare environment.

Qualifications

• Strong communication skills, able to engage with patients clearly and compassionately.
• Well-organized and detail-oriented, able to manage multiple priorities in a fast-paced setting.
• Problem-solving and adaptability to scheduling changes and inquiries.
• Customer-focused mindset with ability to collaborate effectively with team members.

Responsibilities

• Manage patient appointments by answering incoming calls and assessing needs.
• Coordinate visits based on provider availability and patient preferences.
• Update and maintain accurate patient records in the electronic health record system.
• Schedule appointments, document information, and send reminders.
• Handle appointment changes, cancellations, and scheduling conflicts; follow up on inquiries.

Skills

Communication

Organized

Detail-oriented

Multitasking

Problem-solving

Empathy

Customer-focused

Team collaboration

Job description

Appointment Scheduler - Minnesota Urology

Minnesota Urology is seeking an Appointment Scheduler to support our patient-focused operations and help ensure a seamless experience from the first point of contact, with two positions, one in Robbinsdale and the other in Brooklyn Park Clinic. In this role, you will be a key part of the patient journey-using your communication, organization, and problem-solving skills to connect patients with the care they need.

This position offers the opportunity to work in a fast-paced healthcare environment where accuracy, empathy, and efficiency are critical. You'll collaborate with a dedicated team committed to delivering high-quality service and positive patient outcomes.

At MNU we share the value of transparency and enable this during our recruiting process. We believe it's important to share the compensation range to best understand the full opportunity of a role! We select our initial range based on reliable compensation survey data. Other factors we consider in setting the specific pay for an individual will generally include, among other things, experience, specialized skills, work location, and internal equity to provide competitive offers. The range stated below is a starting point of the compensation conversation, we'd like to hear what your compensation expectations are too!

Hourly pay range: $18.80 - $23.50 per hour
(Dependent on direct healthcare appointment scheduling experience)

Position Overview

In this role, you will manage patient appointments by answering incoming calls, assessing patient needs, and coordinating visits based on provider availability and patient preferences. You will be responsible for updating and maintaining accurate patient records, utilizing electronic health record systems to schedule appointments, document information, and send reminders. You will also handle appointment changes, cancellations, and scheduling conflicts while following up on patient inquiries to ensure timely resolution.

You will work closely with clinical and administrative teams to support daily operations and contribute to a welcoming, patient-centered environment by addressing concerns with professionalism and empathy.

Qualifications

Success in this role requires strong communication skills and the ability to engage with patients clearly and compassionately. You must be well-organized, detail-oriented, and capable of managing multiple priorities in a dynamic healthcare setting. Problem-solving skills and adaptability are essential, as scheduling demands may change throughout the day. A customer-focused mindset and the ability to collaborate effectively with team members are also critical.

Benefits

Minnesota Urology offers a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) plan; health savings and flexible spending accounts; paid time off; company-paid short- and long-term disability; company-paid life insurance; competitive compensation; and access to a snack and beverage room.

Minnesota Urology does not discriminate against applicants on the basis of their race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights organization.