Appointment Scheduler

Saban Community Clinic; Los Angeles (CA); On-site; USD 30,996 - 33,062; Full time

Benefits offered by this job

Free medical coverage options

Chiropractor/Acupuncture covered 100%

HMO and PPO Dental coverage options

Vision coverage

Chiropractor/Acupuncture Care

Job summary

Saban Community Clinic is hiring for a Regular, Full-Time position at 137 N. Virgil Ave, Los Angeles, CA.

The role centers on answering calls, scheduling appointments, and guiding patients through the clinic’s services with a strong emphasis on patient confidentiality and professional communication. The ideal candidate will have High School completion, 1-2 years in a call center, fluent Spanish preferred, and familiarity with HEALTH PORT and clinic telephone systems.

Qualifications

• Combination of education and work experience equivalent to High School graduation.
• Must demonstrate excellent telephone and customer service relation skills.
• Knowledge of basic medical terminology preferred.
• Fluency in spoken and written Spanish highly preferred.
• Experience with multi-button telephone, computer and other simple business equipment.
• Demonstrated proficiency with the Clinics Practice Management Systems (HEALTH PORT) within three months of hire.

Responsibilities

• Answer incoming calls in a timely manner based on Clinic standards and protocols.
• Schedule appointments accurately maximizing practitioners time and ensuring proper appointment templates.
• Answer questions regarding clinic services and appointment related information; direct unrelated questions to appropriate staff.
• Confirm or cancel appointments in accordance with Clinic policies and procedures.
• Ensure that patients appointments are processed accurately and in a timely manner.
• Communications: Ensure effective, professional communications within and outside the organization.
• Handle patient information with utmost respect and confidentiality.
• Maintain a professional, friendly and courteous attitude in the performance of duties.
• Provide input to supervisor on issues that need attention and improvement.
• Handle patients complaints or concerns in a professional manner and refer to Lead or Supervisor as needed.

Skills

Customer service

Phone etiquette

Spanish language

Education

High School diploma or equivalent

Call Center experience

Tools

HEALTH PORT

Clinic phone system

Job description

Job Details

Job Location: 137 N. Virgil Ave - Los Angeles, CA 90004

Position Type: Regular, Full-Time

Salary Range: $22.50 - $24.00 Hourly

Job Shift: Day Shift (8AM-5PM)

Schedule: Monday-Thursday 10:30a-7pm, Friday 8a-4:30p. Occasional Saturdays @ 137 N. Virgil Ave, 90004

Benefits and Perks

• Free Medical coverage options We cover all out of pocket expenses!
• Chiropractor/Acupuncture covered at 100% in-network
• HMO and PPO Dental coverage options
• Vision
• Chiropractor/Acupuncture Care
• Weekend Shift Differential Pay
• 403(b) retirement plans with employer matching
• Generous paid time off including 1-Week Holiday closure for Christmas & New Years!
• Competitive Wages & Annual Merit Increase

Duties and Responsibilities

• Answer incoming calls in a timely manner based on Clinic standards and protocols.
• Schedule appointments accurately maximizing practitioners time and making sure that the patient is placed in the appropriate appointment template for their medical needs or request.
• Answer questions regarding clinic services and appointment related information; direct unrelated questions to appropriate staff.
• Confirm or cancel appointments in accordance with Clinic policies and procedures.
• Ensure that patients appointments are processed accurately and in a timely manner.
• Communications: Ensure effective, professional communications within and outside the organization.
• Handle patient information with utmost respect and confidentiality.
• Maintain a professional, friendly and courteous attitude in the performance of duties.
• Provide input to supervisor on issues that need attention and improvement.
• Handle patients complaints or concerns in a professional manner. Appropriately refer patient to Lead or Supervisor for handling and/or resolution of issues.

Qualifications

• Combination of education and work experience equivalent to High School graduation.
• Must demonstrate excellent telephone and customer service relation skills.
• Knowledge of basic medical terminology preferred.
• Fluency in spoken and written Spanish highly preferred.
• Experience with multi-button telephone, computer and other simple business equipment.
• Demonstrated proficiency with the Clinics Practice Management Systems (HEALTH PORT) and telephone system within three month of hire.
• Demonstrated ability to respond with sensitivity to people of diverse cultures and various lifestyles.
• High School certificate.
• 1-2 years in a Call Center environment preferred.

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. Saban is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Equal Opportunity Statement

Saban Community Clinic will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability.