Clinic Operations Manager

Saban Community Clinic; Los Angeles (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Free medical coverage options

Chiropractor/Acupuncture coverage

HMO and PPO dental coverage

Vision coverage

Weekend shift differential pay

403(b) retirement plan with employer matching

Generous paid time off

Job summary

Saban Community Clinic in Los Angeles is seeking a qualified individual to oversee the management of front desk and back office supervisors. The role involves direct supervision, ensuring regulatory compliance, managing staff schedules, and leading audits to maintain operational efficiency.

The ideal candidate should hold a Bachelor's degree and possess at least five years of experience in a leadership capacity within a complex healthcare environment. Benefits include free medical coverage options and competitive wages.

Qualifications

• 5 years of leadership experience in a multi-site medical group.
• Minimum 5 years of experience in medical assistant and front desk management.
• Experience in site audits and HRSA OSV audits.

Responsibilities

• Supervise the front desk and medical assistant supervisors.
• Manage staff scheduling and departmental workflows.
• Ensure compliance with federal regulations and policies.
• Lead internal and external audits, maintaining operational readiness.

Skills

Leadership experience

Project management

Budgeting experience

Knowledge of Lean & Six Sigma

Coaching and development

Education

Bachelor's degree in healthcare administration, public health, or nursing

Job description

Job Details

Job Location: 137 N. Virgil Ave - Los Angeles, CA 90004

Salary Range: $85,000.00 - $100,000.00 / year

Benefits and Perks

• Free medical coverage options – we cover all out‑of‑pocket expenses
• Chiropractor/Acupuncture covered at 100% in‑network
• HMO and PPO dental coverage options
• Vision coverage
• Weekend shift differential pay
• 403(b) retirement plan with employer matching
• Generous paid time off including a 1‑week holiday closure for Christmas & New Years
• Competitive wages & annual merit increase

Duties and Responsibilities

• Directly supervise the front desk supervisor and back office/medical assistant supervisor, including recruiting, training, coaching, developing, and performance management.
• Proactively manage and schedule staff appropriately while continually evaluating staffing needs.
• Analyze data reports and partner with the Director of Operations to develop and execute strategies, maintain and update workflows and standard operating procedures, monitor sustainability of changes, and lead the team through change‑management processes.
• Manage inventory, equipment, and budget for each clinic site, including supplies, vaccines, and medications, and reduce waste and spoilage.
• Ensure compliance with federal regulations (e.g., infectious disease, labor laws, HRSA regulations) and enforce policies and procedures in alignment with these regulations.
• Monitor and track productivity and clinic process effectiveness by identifying key performance indicators, staff productivity goals, error logs, and grievances/incidents to develop improvement plans, ensuring technology systems are fully utilized.
• Act as liaison in emergencies (e.g., power outages, safety threats, natural disasters).
• Lead the site through internal and external audits, ensuring compliance with audit requirements and chart audit adherence.
• Monitor site productivity for visits completed while balancing patient‑care adherence with schedule management.
• Ensure daily huddles between clinical and admin teams and perform continuous rounds of all departments to maintain operational readiness.
• Ensure each clinic site is well maintained and appropriate signage, licensing, and compliance requirements are up‑to‑date.
• Maintain a system for expeditious and compliant communication of patient information, including responsiveness to patient calls, handling of critical laboratory results, and patient hospitalization information.
• Submit monthly reports (or as needed) and attend weekly one‑on‑one meetings on progress, status of departmental workloads, barriers, and needs with the Director of Operations.

Position Requirements

• Bachelor’s degree preferably in healthcare administration, public health, or nursing with five years of leadership experience directly leading a complex multi‑site medical group environment or equivalent experience.
• Minimum five years of medical assistant and front desk management experience; LVN license preferred.
• Experience managing project planning and budgeting preferred.
• Site audit experience required; HRSA OSV audit experience preferred.
• Knowledge of Lean & Six Sigma and/or change‑management processes preferred.
• Basic knowledge of medications and clinical information preferred.
• Proven record of managing change and leading teams to successful results/performance based on organizationally aligned strategic goals (required).
• Demonstrated ability to provide coaching and development of subordinates to achieve individual and organizational excellence (required).

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. The role may also qualify for discretionary bonuses or incentives.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation or disability.

Criminal History Note

Saban Community Clinic will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and the City of Los Angeles Fair Chance Ordinance. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.