Outside Reads Representative - MRI/CT

Chesapeake Regional Healthcare; Norfolk (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Chesapeake Regional Healthcare in Norfolk, Virginia is seeking a Patient Services Representative to ensure smooth patient flow, confirm appointments, and assist with office duties. The ideal candidate will have a High School Diploma, with previous healthcare experience preferred, and must possess excellent organizational and communication skills. Responsibilities include greeting patients, updating registrations, and ensuring compliance with safety regulations. This role offers a supportive work environment in a medical facility.

Qualifications

• Previous healthcare experience preferred, particularly with medical terminology.
• Ability to set priorities and manage varying workload.
• Experience in maintaining patient documentation.

Responsibilities

• Greet all patients checking in and direct them appropriately.
• Ensure timely completion of necessary forms by patients.
• Collect and record patient payments accurately.
• Confirm patient appointments and obtain thorough patient medical history.
• Assist with incoming phone calls as necessary.

Skills

Excellent organizational skills

Communication skills

Interpersonal skills

Ability to operate copier and FAX machine

Ability to manage varying workload

Education

High School Diploma

Job description

Under direct and indirect supervision of Administrative Supervisor, confirm patient appointments, pre‑screen patients and manage the timely flow of patients checking in and out of the facility. Professionally and politely greet all patients and visitors. Assist with all other office and clerical duties as needed.

Major Job Functions

• Greet all patients checking in and direct them to appropriate areas.
• Ensure that all patients complete necessary forms in a timely manner and that a copy of their current insurance card is obtained. Provide assistance when necessary.
• Update patient registration forms.
• Ensure that patient completely reviews and signs Patient Safety Questionnaire and all other necessary authorizations.
• Update and ensure that all departments received required patient registration/script/order information.
• Collect and record patient payments to ensure accurate accounting.
• Assist with incoming phone calls as necessary and transfer appropriately.
• Maintain accurate documentation of all film and CD transfers.
• Ensure that reception area is neat and orderly at all times.
• Coordinate patient transportation when necessary.
• Confirm patient appointments and obtain thorough patient medical history through use of appropriate Patient Safety Questionnaire (with particular attention to history regarding metal in the body for MRI exams).
• Ensure all pertinent previous exams, studies, films and reports are present prior to or at the time of scheduled exam.

Qualifications

Education: High School Diploma

• Previous healthcare experience preferred, with courses in medical terminology preferred
• Ability to operate copier, FAX machine, and computer
• Must have excellent organizational, communication and interpersonal skills.
• Ability to set priorities and manage varying workload

Specifications

• Must be able to remain calm in stressful situations.
• Must display courtesy and empathy toward co‑workers and physicians.
• Must be able to make sound judgments and execute the appropriate actions based on the needs of the knowledge of departmental policies and procedures.
• Must be discrete with confidential information and abide by corporate HIPAA policies.
• Must be able to move about freely. Sits, stands, walks intermittently during the day.
• Must possess sufficient visual and auditory acuity, and manual dexterity to perform task.
• Must attend mandatory practice training and departmental requirements annually.

Work Environment And Physical Requirements

• Works in a clean, well lit medical facility.
• Subject to electrical, chemical, magnetic and radiant energy hazards.
• Exposure to infectious disease and lifting hazards.
• Must stoop and bend in course of job performance.

Employee must be aware of and fully support the corporation's Mission Statement and adhere to all corporate Policies and Procedures. Must have demonstrated ability to deliver services to physicians, patients and fellow employees with compassion and in a responsive, courteous and concerned manner.