Appointment & Customer Care Specialist – Windows & Doors

First-Impression-Doors-; West Palm Beach (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Vision insurance

Job summary

First Impression Doors & More is seeking a seasoned Customer Service / Appointment Scheduler in West Palm Beach, FL. The role requires coordinating sales appointments and service calls, with a strong emphasis on follow-up and CRM data integrity.

Ideal candidates will have excellent communication skills, home improvements experience, and the ability to manage multiple schedules while maintaining professional telephone etiquette.

Qualifications

• Prior home improvement experience strongly preferred.
• Window and door industry experience is a major plus.
• Must be extremely articulate and professional on the telephone.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Must be comfortable coordinating multiple appointments and service requests.

Responsibilities

• Answer inbound calls from customers interested in windows and doors
• Schedule and confirm appointments for sales consultations
• Schedule and coordinate service calls for existing customers
• Communicate with customers regarding service scheduling and appointment updates
• Follow up promptly with prospective customers and unscheduled leads
• Accurately enter and update customer information in our CRM
• Maintain organized records and follow up on outstanding items
• Communicate effectively with our sales, production, installation, and service teams

Skills

Communication

Phone etiquette

Organizational skills

Multitasking

Follow-through

Detail oriented

CRM experience

Scheduling

Tools

CRM software

Scheduling software

Job description

First Impression Doors & More is seeking a seasoned Customer Service / Appointment Scheduler in West Palm Beach, FL. The role requires coordinating sales appointments and service calls, with a strong emphasis on follow-up and CRM data integrity.

Ideal candidates will have excellent communication skills, home improvements experience, and the ability to manage multiple schedules while maintaining professional telephone etiquette.