Appointment Coordinator Bilingual Spanish and English

Honda of North Hollywood; Los Angeles (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Appointment Coordinator who is bilingual in Spanish and English. This exciting role involves engaging with customers through various communication channels to enhance their experience and satisfaction. You will play a vital role in the sales process by managing incoming calls, scheduling test drives, and following up with guests. Join a fast-paced, dynamic environment that values growth and excellence, while enjoying opportunities for career advancement and professional development. If you are passionate about customer service and thrive in a collaborative atmosphere, this position is perfect for you.

Benefits

Guaranteed hourly wage plus commission

Paid training and development

Career growth opportunities

Medical, dental, vision benefits

Paid time off and holidays

401(k) retirement program with Company Match

Qualifications

• Full-time availability and at least 18 years old.
• Strong communication skills with staff and guests.

Responsibilities

• Communicate effectively with Sales guests via phone, text, chat, or email.
• Make outbound follow-up calls to improve Customer Satisfaction Index.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Multi-tasking

Bilingual (English/Spanish)

Education

High School Diploma

Job description

Appointment Coordinator Bilingual Spanish and English

Category Sales Customer Service BDC

About the Organization Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals.

Description

Honda of North Hollywood is looking for a few customer service experts who can help us grow our call center. Call center experience with exceptional communication skills are a must for this position.

As a BDC Representative, you’re one of the most important team members at Honda of North Hollywood. You’re a critical point of contact, primarily for our Sales Department guests, and your communication is critical in creating a super experience. You will handle all incoming calls for the Sales departments, as well as performing follow up to invite guests to the dealership.

We’re looking for a team player with an outgoing, customer-service approach to daily responsibilities. This is a great entry point for a career with us, for someone who already has customer service or a general sales background (like electronics, appliances, real estate, B2B, marketing, etc.)

What You’ll Do:

• Communicate effectively with Sales guests according to their preferred method of communication be it phone, text, chat or email.
• Respond to guest and team inquiries in a timely fashion
• Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
• Contact all ‘no-shows’ to reschedule any missed appointments
• Schedule prospective customers for test drive opportunities
• Drive yourself and the team to maintain a super work environment and get better every day

What You’ll Need:

• Full-time availability. You’ll also need to be at least 18 years old
• A valid driver’s license and acceptable driving record
• Bi-Lingual (English / Spanish) is preferred.
• Strong communication skills with both staff and guests
• Be able to work comfortably both with guests in-person and via phone calls, emails, text messaging and online chat
• Excellent organizational and follow up skills
• Ability to multi-task in a fast-paced environment
• Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Professional appearance and a strong work ethic.
• Have and maintain an excellent driving record.
• Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)
• All potential employees must pass a pre-employment background check and drug screen

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit and/or stand interchangeably throughout the day.
• Sit and/or stand for long periods at a time.
• Use hands, fingers and arms continually, frequently and throughout the day.
• Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
• Pick-up, lift and carry items that may exceed 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer:

• Guaranteed hourly wage plus commission
• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical, dental, vision and other benefits for you and your qualified family members
• Paid time off and holidays
• 401(k) retirement program with Company Match

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Honda of North Hollywood reserves the right to revise or change job duties and responsibilities as the need arises.

Honda of North Hollywood is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Position Appointment Coordinator Bilingual Spanish and English