APPLY - Releif Paratransit Dispatch/CSR

Clallam Transit; Port Angeles (WA); On-site; USD 25,000 - 33,000; Part time

Job summary

A public transit agency in Port Angeles is seeking a relief dispatcher and customer service representative. The role involves dispatching vehicles and ensuring timely passenger pickups, alongside evaluating service requests. Candidates should have a background in transit or vehicle coordination, with flexible work hours expected. Salary during training is based on current wages, with a compensation increase upon training completion.

Qualifications

• Successfully completed probationary period for current employees.
• One year of transit/transportation experience or one year in dispatch.
• Two years of related experience in vehicle coordination.

Responsibilities

• Provide relief dispatcher and customer service duties.
• Ensure timely and safe passenger pickups and returns.
• Evaluate and coordinate service requests via telephone.

Skills

Dispatch experience

Customer service

Scheduling

Job description

Position Overview

Responsible for providing relief paratransit dispatcher and customer services representative duties in the absence of the dispatchers or customer service representatives. Primary dispatcher duties include dispatching vehicles and operators ensuring all passenger pickups and returns are made in a timely, safe, and efficient manner. Primary customer service representative duties include evaluating service requests via telephone, scheduling requests, and coordinating service delivery.

Summary of Required Qualifications

Current CTS employees who:

• Successfully completed their probationary period.
• OR Has one year transit/transportation experience and/or one year in transit/transportation dispatch; or two years’ experience in a related field involving vehicle coordination.
• OR Any satisfactory equivalent combination of related experience and training that provides required knowledge, abilities, and skills.

See the position description for complete details.

Compensation

The candidate will be paid their current hourly base wage during the training period. Upon successful completion of the training, compensation for relief dispatcher will be 115% of the assigned paratransit operator’s current wage, at the appropriate step. Compensation for relief customer service representative will be compensated at their regular rate of pay.

Work Schedule

Work hours will be assigned as needed and may include evenings and weekends.

Open: January 06, 2026

Close: Open until filled

If your application is selected to move forward, the application process will include a panel interview and other additional screening processes as required. If you have questions please email [e-mail] or call us at [phone].

Clallam Transit System is an equal employment opportunity employer.

Application must be completed in full and consistent with resume (not required) to be considered for employment.