Applications Systems Specialist I - EHRA

Adult Correction; North Carolina; Hybrid; USD 88,000 - 131,000; Full time

Job summary

The North Carolina Department of Information Technology (NCDIT) is seeking an Applications Systems Specialist I (NS) to provide expert Microsoft 365 support and deployment services. This role includes high-level troubleshooting, policy review, and cross-agency coordination to optimize the Microsoft 365 Suite for state government.

The position is designated Statutory Exempt (EHRA) and may include hybrid remote work with weekly onsite requirements.

Qualifications

• Experience in designing, implementing, and supporting M365 services aligned with configuration standards, and roadmap alignment with Microsoft technologies
• Demonstrated experience independently handling complex M365 issues, performing deep technical diagnostics, and executing controlled change, configuration, and release management processes
• Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance

Responsibilities

• Serve as the highest level of support in a technical support model responsible for handling the most difficult or advanced problems
• Perform high level troubleshooting of very technical and complex M365 issues.
• Act as a consultant to management in the review of policies, operations, controls, system development, and data communications and promote standardization across all implementations to lower the Total Cost of Ownership of the Microsoft 365 Suite to the state.
• Participate on Project Teams focusing on the Microsoft365 infrastructure systems to ensure information technology information issues are addressed.
• Implement new releases of service components into the operational environment following well-defined controlled processes of change, configuration and release management.
• Develop implementation and deployment plans and coordinate with agencies before and during the execution of the project activity.
• Ensure application availability, correct configurations and provide team oversight of Microsoft 365 Suite.

Skills

M365 expertise

M365 troubleshooting

Policy alignment

Tools

Microsoft 365 Admin Center

Job description

Agency

Department of Information Technology

Division

Chief Deputy SCIO

Job Classification Title

Applications Systems Specialist I (NS)

Position Number

60087682

Grade

DT10

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $87,617 - $131,426

The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.

This position may be eligible for hybrid remote work in accordance with state policy and the agency's remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

This is a REPOST. Previous applicants Must Reapply to be considered.

Key Responsibilities

• Serve as the highest level of support in a technical support model responsible for handling the most difficult or advanced problems
• Perform high level troubleshooting of very technical and complex M365 issues.
• Act as a consultant to management in the review of policies, operations, controls, system development, and data communications and promote standardization across all implementations to lower the Total Cost of Ownership of the Microsoft 365 Suite to the state.
• Participate on Project Teams focusing on the Microsoft365 infrastructure systems to ensure information technology information issues are addressed.
• Implement new releases of service components into the operational environment following well-defined controlled processes of change, configuration and release management.
• Develop implementation and deployment plans and coordinate with agencies before and during the execution of the project activity.
• Ensure application availability, correct configurations and provide team oversight of Microsoft 365 Suite.

Knowledge Skills and Abilities/Management Preferences

• Experience in designing, implementing, and supporting M365 services aligned with configuration standards, and roadmap alignment with Microsoft technologies
• Demonstrated experience independently handling complex M365 issues, performing deep technical diagnostics, and executing controlled change, configuration, and release management processes
• Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance

About the Division:

The NCDIT M365 team's mission is to provide enterprise-wide communication and collaboration services that improve the productivity and efficiency for the workforce in State government and other authorized government and public-sector entities. The team offers the Microsoft 365 Suite of Services which includes email, email archiving, Simple Mail Transfer Protocol relays and related services to North Carolina state and local governments, with our core clientele being state Executive Branch agencies. More than 65,000 public servants rely on enterprise-wide communication services, and we're preparing for more to come. NCDIT Enterprise Collaboration Services makes ongoing improvements to keep up with our customers' business and operational needs.

Minimum Educat