Applications Systems Specialist I - EHRA

Department of Information Technology; Raleigh (NC); Hybrid; USD 88,000 - 131,000; Full time

Job summary

Department of Information Technology in North Carolina is seeking an Applications Systems Specialist I (NS) to serve as the top-level support for complex Microsoft 365 environments. You will troubleshoot advanced issues, advise on configurations, and help ensure reliable service across agencies.

In this EHRA-exempt role, you will participate in project teams, implement new releases with controlled Change and Release management, and coordinate with agencies to maintain security, compliance, and

Qualifications

• Bachelor's degree in computer science or IT field and four years of progressive experience in business application consulting or development
• Associate degree in computer science or IT field and five years of progressive experience in business application consulting or development
• High School diploma/GED and eight years of experience in business application consulting or development

Responsibilities

• Serve as the highest level of support in a technical support model for the most difficult problems
• Perform high level troubleshooting of very technical and complex M365 issues
• Act as a consultant to management on policies, operations, controls, system development and promote standardization to lower TCO
• Participate on Project Teams focusing on the Microsoft365 infrastructure to address IT information issues
• Implement new releases following defined change, configuration and release management processes
• Develop implementation and deployment plans and coordinate with agencies before and during projects
• Ensure application availability, correct configurations and provide team oversight of Microsoft 365 Suite

Skills

M365 expertise

Troubleshooting

Policy review

Change management

Education

Bachelor's degree in CS or IT

Associate degree in CS or IT

GED with experience

Tools

Microsoft 365

Job description

Agency Department of Information Technology Division Chief Deputy SCIO Job Classification Title Applications Systems Specialist I (NS) Position Number 60087682 Grade DT10

About Us The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of Work

Salary Range: $87,617 - $131,426 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act. This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion. This is a REPOST. Previous applicants Must Reapply to be considered.

Key Responsibilities

• Serve as the highest level of support in a technical support model responsible for handling the most difficult or advanced problems
• Perform high level troubleshooting of very technical and complex M365 issues.
• Act as a consultant to management in the review of policies, operations, controls, system development, and data communications and promote standardization across all implementations to lower the Total Cost of Ownership of the Microsoft 365 Suite to the state.
• Participate on Project Teams focusing on the Microsoft365 infrastructure systems to ensure information technology information issues are addressed.
• Implement new releases of service components into the operational environment following well-defined controlled processes of change, configuration and release management.
• Develop implementation and deployment plans and coordinate with agencies before and during the execution of the project activity.
• Ensure application availability, correct configurations and provide team oversight of Microsoft 365 Suite.

About the Division

The NCDIT M365 team’s mission is to provide enterprise-wide communication and collaboration services that improve the productivity and efficiency for the workforce in State government and other authorized government and public-sector entities. The team offers the Microsoft 365 Suite of Services which includes email, email archiving, Simple Mail Transfer Protocol relays and related services to North Carolina state and local governments, with our core clientele being state Executive Branch agencies. More than 65,000 public servants rely on enterprise-wide communication services, and we're preparing for more to come. NCDIT Enterprise Collaboration Services makes ongoing improvements to keep up with our customers’ business and operational needs.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Experience in designing, implementing, and supporting M365 services aligned with configuration standards, and roadmap alignment with Microsoft technologies
• Demonstrated experience independently handling complex M365 issues, performing deep technical diagnostics, and executing controlled change, configuration, and release management processes
• Experience coordinating and overseeing Microsoft 365 deployments across agencies while ensuring accurate configuration, billing fidelity, and strong security through comprehensive assessments, secure baselines, policy compliance, and tenant security guidance

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development OR High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.