Applications & Systems Engineer III – Global Tech Support

Nordson EFD LLC; East Providence (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Nordson EFD is seeking an experienced professional to join its team as an Application Test and Customer Support specialist. You will engage with customers, attend sales calls, perform dispensing trials, and produce detailed test reports.

You will also assist in product development and deliver training across sales groups. The role requires a BS in engineering or related field, strong communication, and hands-on experience in technical sales and application support.

Qualifications

• BS in Engineering or related field or equivalent work experience.
• Experience in technical sales facing and application support roles.
• Excellent written and verbal communication with strong customer service.
• Strong organizational skills, professional demeanor, high energy.
• Experience supporting EFD product line and TTA programming is a plus.

Responsibilities

• Attend sales calls/meetings to understand customer needs and propose equipment.
• Perform dispensing trials and ensure the system meets requirements.
• Write test reports with results, settings, and final equipment list.
• Support customers in installation, training, and troubleshooting, in person or virtually.
• Collaborate with engineering, service, sales, and QA on issues and new development.

Skills

Technical sales experience

Customer service

Communication skills

Organizational skills

Adaptability in a dynamic environment

MS Office proficiency

PLCs knowledge

Electrical/software background

Education

BS in Engineering or related field

Tools

MS Office

Job description

Nordson EFD is seeking an experienced professional to join its team as an Application Test and Customer Support specialist. You will engage with customers, attend sales calls, perform dispensing trials, and produce detailed test reports.

You will also assist in product development and deliver training across sales groups. The role requires a BS in engineering or related field, strong communication, and hands-on experience in technical sales and application support.