Application/System Engineer III

Nordson EFD LLC; East Providence (RI); On-site; USD 65,000 - 90,000; Full time

Job summary

Nordson EFD is seeking an experienced professional to join its team as an Application Test and Customer Support specialist. You will engage with customers, attend sales calls, perform dispensing trials, and produce detailed test reports.

You will also assist in product development and deliver training across sales groups. The role requires a BS in engineering or related field, strong communication, and hands-on experience in technical sales and application support.

Qualifications

• BS in Engineering or related field or equivalent work experience.
• Experience in technical sales facing and application support roles.
• Excellent written and verbal communication with strong customer service.
• Strong organizational skills, professional demeanor, high energy.
• Experience supporting EFD product line and TTA programming is a plus.

Responsibilities

• Attend sales calls/meetings to understand customer needs and propose equipment.
• Perform dispensing trials and ensure the system meets requirements.
• Write test reports with results, settings, and final equipment list.
• Support customers in installation, training, and troubleshooting, in person or virtually.
• Collaborate with engineering, service, sales, and QA on issues and new development.

Skills

Technical sales experience

Customer service

Communication skills

Organizational skills

Adaptability in a dynamic environment

MS Office proficiency

PLCs knowledge

Electrical/software background

Education

BS in Engineering or related field

Tools

MS Office

Job description

Nordson EFD, a global leader in Engineered Fluid Dispensing, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Essential Job Duties and Responsibilities

Application Test

• Attend sales calls and meetings to understand customers' needs and provide preliminary equipment recommendation.
• Perform dispensing application trials using company's existing products, ensuring proposed system meets customer’s requirements.
• Write test reports highlighting results, settings, final equipment list, and related notes.

Customer Support

• Communicate with customers, international sales groups, R&D and marketing regarding technical and product issues.
• Support customers in installation, training, and troubleshooting, whether in-person or virtually.
• Supports worldwide sales groups in all technical areas of all EFD products.

Sales Support

• Attend top customer meetings, trade shows, and other pertinent meetings as requested to help provide technical knowledge as needed.
• Aids with providing product training to all sales groups with focus on top products.

Corrective Action Process

• Works closely with cross-functional teams in resolution of quality or manufacturing issues affecting customers.
• Help coordinate customer problem resolution with engineering, customer service, sales, R&D, Quality Assurance and other personnel.

Product Development

• Helps review technical content of product manuals, technical support information and sales brochures.
• Assists with development and implementation of product training tools.
• Participates in New Product Development process by providing insight into real world product usage by customers.

Education and Experience Requirements

• BS in Engineering or related field or equivalent related work experience.
• Experienced in technical sales facing and application support role/environment.
• Excellent written and verbal communication skills with strong customer service skills.
• Must possess strong organizational skills, and a professional demeanor with a high energy level and the ability to adapt effectively in a dynamic changing environment.
• Experienced supporting EFD product line and TTA platform programing.
• Proficiency in MS Office applications required.

Preferred Skills and Abilities

• Action-oriented self-starter.
• Electrical or software engineering preferred, experience in PLCs and communication protocols a plus.

Working Conditions and Physical Demands

Office and laboratory environments. The employee must frequently lift and/or move up to 10 pounds and on occasion up to 75 pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required Estimated 25% #LI-NS1

About Nordson EFD

Nordson EFD is a world-leading designer and manufacturer of fluid dispensing systems and single-use fluid packaging. By joining our team today, you will help us bring innovative ideas to life. Nordson EFD is a global team that works to create systems and consumables that improve the fluid dispensing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson EFD. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.