Applications Systems Analyst II - EHRA

State of North Carolina - Department of Information Technology; North Carolina; Hybrid; USD 82,000 - 122,000; Full time

Job summary

The North Carolina Department of Information Technology seeks an Applications Systems Analyst II to support ServiceNow platforms, collaborate with analysts, stakeholders, and project managers, and ensure secure, scalable IT solutions.

The role focuses on requirements gathering, platform administration, enhancements, integration with other systems via REST, and delivering reports that align with business needs.

Qualifications

• Experience with large-scale software environments including requirements gathering, analysis, design, testing, and documentation.
• Experience configuring one or more ServiceNow applications (ITSM, HRSD, CSM).
• Experience creating integrations between large IT systems using REST or similar technologies.

Responsibilities

• Collaborate with business analysts, IT teams, and end-users to gather requirements for ServiceNow functionality.
• Administer the ServiceNow platform to ensure a robust, secure environment.
• Plan and implement enhancements with the Platform Owner, team, and vendors.
• Develop integrations between ServiceNow and other systems using REST.
• Create and maintain reports to support business customers.

Skills

ServiceNow administration

Requirements gathering

ITSM/HRSD/CSM experience

REST integrations

Education

Bachelor's degree in computer science or IT field

Associate degree in computer science or IT field

High School diploma or GED

Tools

ServiceNow

REST API

SQL

Job description

AgencyDepartment of Information TechnologyDivisionChief Deputy SCIOJob Classification TitleApplications Systems Analyst II (NS)Position Number60087463GradeDT09About UsThe N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.Description of WorkSalary Range: $81,504 - $122,256The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act.This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.This is a REPOST. Previous applicants Must Reapply to be considered.Are you ready to take the next step in your career?We currently have an opening for an Applications Systems Analyst II.The Application Systems Analyst II role at North Carolina Department of Information Technology (NCDIT) involves supporting ServiceNow-based technical solutions and services. As an administrator, you will collaborate with developers, business analysts, stakeholders, and project managers to provide analysis, platform administration, coding, design, configuration, testing, implementation, and support for software solutions. These solutions must align with business and IT strategies and adhere to the organization's architectural standards.Key Responsibilities:• Collaborating with business analysts, IT teams, and end-users to gather and document requirements for new ServiceNow functionalities.• Administering the ServiceNow platform to ensure a robust and secure environment.• Working closely with the Platform Owner, other members of the ServiceNow team, and software vendors to plan and implement enhancements and upgrades to software applications, infrastructure, and services.• Engaging in the entire development process, including specification, workflow analysis, workflow diagrams, data modeling, troubleshooting, documentation, and quality assurance.• Analyzing, designing, coding, troubleshooting, testing, implementing, maintaining, and supporting ServiceNow applications and associated system reports.• Possessing the skills and knowledge to create seamless integrations between ServiceNow and other systems for efficient and effective IT service delivery, using various integration options including REST web services.• Researching and staying informed about technological changes and collaborating with team members to determine their impact and integration with existing application and service standards and architectures.• Reviewing existing functionality and processes to identify areas for improving scalability and performance.• Understanding business functions and system needs to develop, implement, and support solutions that meet business specifications.• Providing technical support by troubleshooting issues from customers across technical and functional teams.• Working closely with NCDIT and other agency customers to address concerns, gather requirements, provide guidance on best practices and shared policies, and coordinate changes and maintenance activities.• Creating and working with complex database queries to generate reports that support business customers.About the Division:The NCDIT Enterprise Applications team is responsible for the enterprise applications platforms used to provide services to all state agencies, personnel and citizens; which includes ServiceNow, Microsoft 365, Electronic Digital Signature, Content management, Database and Middleware Services, and others in this growing area of business. The areas supported by Enterprise applications team include ITSM, ITAM, HRSD, Microsoft 365, Electronic Digital Signature, Content management, Collaboration Tools, Business Intelligence, Operational Intelligence and others in these growing areas of business. The team mission is to provide secure, responsive, agile, and cost-efficient services to our customers, enabling them to better serve the citizens of North Carolina.ServiceNow team within the NCDIT Enterprise applications is responsible for maintaining and administering the ServiceNow platform that is used by NCDIT and other state agencies as well as automate and aid in automation of business tasks to deliver IT services in an efficient and effective manner.Knowledge Skills and Abilities/Management PreferencesThe following Management Preferences are not required, but applicants that possess these skills are preferred:• Demonstrated experience performing application development in a large-scale software environment including requirements gathering, applications analysis and design, feasibility analysis, cost analysis construction, implementation, testing, debugging and documentation.• Demonstrated experience working with and configuring one or more of ServiceNow suite of applications such as ITSM (incident, problem, change and knowledge management), HRSD, CSM or any ServiceNow application. • Demonstrated experience creating integrations between large IT systems like ServiceNow and other systems using REST and other technologies.Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDITThis position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.B achelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and two years of experience in business application consulting or developmentORAssociate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in application consulting or developmentORHigh School or General Educational Development (GED) diploma and six years of experience in business application consulting or development; or an equivalent combination of education and experienceEEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Samika Renee LewisRecruiter Email:[e-mail]