Applications Support Sr Analyst - Assistant Vice President

Citigroup; Tampa (FL); On-site; USD 87,000 - 131,000; Full time

Job summary

Citigroup in Tampa, FL seeks a seasoned Apps Support Sr Analyst for Custody Mainframe. This full-time role centers on incident management, resiliency, and ITIL-aligned processes within a demanding production environment.

Key tech skills include COBOL, CICS, JCL, DB2/VSAM, IBM MQ Series, and scheduling tools; strong analytical, leadership, and stakeholder communication abilities are essential. You will lead investigations, coordinate DR activities, perform root-cause analysis, and mentor junior

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in a mainframe/production support environment.
• Strong incident management and debugging capabilities.
• Proven leadership and coaching skills.

Responsibilities

• Incident Management: Lead investigations and resolutions for production incidents and outages;
• Proactive Risk Remediation: Collaborate proactively with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.
• Application Resiliency & DR: Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.
• ITIL Process Execution: Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.
• Root Cause & Trend Analysis: Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.
• Stakeholder Communication & Tracking: Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.
• Team Collaboration & Knowledge Transfer: Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions.

Skills

Incident Management

Leadership

Communication

Analytical Skills

Education

Bachelor's degree or equivalent experience

Tools

COBOL

CICS

JCL

DB2

VSAM

IBM MQ Series

Connect:Direct/NDM

STROBE

OMEGAMON

Changeman

Expeditor

OPC

Autosys

Control-M

ServiceNow

Job description

The Apps Support Sr Analyst for Custody Mainframe is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Key Responsibilities

• Incident Management: Lead investigations and resolutions for production incidents and outages;
• Proactive Risk Remediation: Collaborate proactively with Development and Infrastructure teams to identify, analyze, and mitigate stability and operational risks.
• Application Resiliency & DR: Coordinate disaster recovery and business continuity exercises from Production to Contingency sites at both the application and component levels.
• ITIL Process Execution: Drive compliance and execution across ITIL frameworks, specifically Incident, Change, and Problem Management.
• Root Cause & Trend Analysis: Apply in-depth technical analysis and interpretive thinking to define underlying problems, uncover trends, and implement sustainable preventative solutions.
• Stakeholder Communication & Tracking: Track, document, and report issues using standard enterprise tools; ensure clear, concise written and verbal communications to technical teams and business stakeholders.
• Team Collaboration & Knowledge Transfer: Work collaboratively with peer groups, share knowledge and runbooks across regional support teams, and assist with production support executive functions.

Tech Skills Required

• Languages & Core Platforms: COBOL, CICS, JCL
• Databases & File Systems: DB2, VSAM
• Middleware & Data Transmission: IBM MQ Series, Connect:Direct / NDM
• Diagnostic & Monitoring Tools: STROBE, OMEGAMON, Mainframe Debugging/Diagnostic Tools
• Change Management: Changeman, Expeditor
• Job Scheduling Tools: OPC, Autosys, Control-M
• Service Management & Tracking: ServiceNow or other Incident and Problem Management tools

Education

Bachelor's/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$87 280,00 - $130 920,00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date

oct 22, 2026