Applications Support Specialist

Pence Contractors; Lake Oswego (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

Pence Contractors in Lake Oswego, OR is seeking an Applications Support Specialist to provide technical support for various software applications. The role involves collaborating with IT and vendors to ensure performance and reliability for all users, with occasional night/weekend work. We are not offering visa sponsorship for this position.

You will troubleshoot issues, manage user access, and create reports and dashboards while supporting end users and stakeholders across the organization.

Qualifications

• 4-year degree or equivalent experience.
• 1+ years of experience in application support or a similar role.
• Ability to communicate effectively with technical and non-technical users.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Excellent problem-solving and analytical skills with a focus on end-user success.
• Ability to work independently and collaboratively in a team environment.
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and a commitment to quality.
• Self-starter with ability to plan, prioritize, and organize work with minimal supervision.

Responsibilities

• Identify and document application issues promptly.
• Provide technical support to end users.
• Troubleshoot, analyze, and resolve application/software issues, performing root cause analysis for recurring problems.
• Manage and maintain user access to software.
• Act as a liaison between IT, business partners, and vendors.
• Collaborate with stakeholders and IT staff on enhancements, changes, and training.
• Conduct application testing, support client testing, and summarize test data.
• Assist in developing and testing new software features.
• Create reports, dashboards, and workflows for software applications.
• Stay updated on application modifications and enhancements through release notes.
• Work closely with IT staff and service providers in a team environment.
• Drive improvements in application support processes.
• Manage support tickets through resolution.
• Be available for occasional night and weekend work.

Skills

App support experience

Degree or equivalent

Communication skills

Customer service

Written communication

Time management

Problem solving

Team collaboration

Office 365

Independent working

Education

4-year degree or higher

Tools

Office 365

Job description

Description

The Applications Support Specialist is responsible for providing technical support and guidance to users for various software applications. This role collaborates with the IT team and external vendors to ensure a high level of performance and reliability for all users.

We are not offering visa sponsorship for this position.

Department

Information Technology

Location

Lake Oswego, OR

Essential Duties and Responsibilities

To perform this job successfully, the employee must be able to perform each essential duty satisfactorily and in a timely manner. The following duties are representative of the job but are not all inclusive and other duties may be assigned as needed.

• Identify and document application issues in a timely manner.
• Provide technical support to end users.
• Troubleshoot, analyze, and resolve application/software issues, performing root cause analysis for recurring problems.
• Manage and maintain user access to software.
• Act as a liaison between IT, business partners, and vendors.
• Collaborate with stakeholders and IT staff on enhancements, changes, and training.
• Conduct application testing, support client testing, and summarize test data.
• Assist in developing and testing new software features.
• Create reports, dashboards, and workflows for software applications.
• Stay updated on application modifications and enhancements through release notes.
• Work closely with IT staff and service providers in a team environment.
• Drive improvements in application support processes.
• Manage support tickets through resolution.
• Be available for occasional night and weekend work.

Qualifications

The following qualifications are representative of the knowledge, skills and abilities needed to perform the job but are not all inclusive.

• 4-year degree, mid-level certifications, or equivalent experience.
• 1+ years of experience in application support or a similar role.
• Ability to communicate effectively with both technical and non-technical users.
• Strong customer service skills.
• Excellent interpersonal skills and experience working with users to resolve issues positively.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Excellent problem-solving and analytical skills with a focus on end-user success.
• Ability to work independently and collaboratively in a team environment.
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and a commitment to quality.
• Computer literacy with excellent Office 365 skills.
• Ability to make timely recommendations to solve problems using independent judgment consistent with standards, practices, policies, and procedures.
• Self-starter with proven ability to plan, prioritize, and organize work to meet short-term and long-term goals with minimal supervision.