Applications Support Pro for Business Systems

Peterson-Farms,-Inc.-1

Hart (MI)

On-site

USD 45,000 - 60,000

Full time

8 days ago

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Job summary

Peterson Farms Family of Companies is seeking a Business Applications Support Specialist in Hart, MI. This role provides first-line support for business applications, handles tickets, assists with user access, training, and basic testing while collaborating with IT and business users to ensure timely and reliable support.

The ideal candidate will have strong communication skills, multitasking ability, and experience with business applications and help desk functions.

Qualifications

High school diploma or GED required; associate degree preferred.
Experience in application support, help desk, customer service, or related role preferred.
Strong verbal and written communication; customer-focused and multitasking abilities.

Responsibilities

Serve as the first point of contact for business applications, support tickets, and user requests.
Troubleshoot and resolve common application issues, access requests, navigation questions, and process concerns.
Monitor the support queue, prioritize requests, and provide timely updates to users.
Document ticket activity, root causes, resolutions, and recurring trends.
Escalate complex issues to the appropriate analysts, developers, or system owners.
Assist with user onboarding, access, training, and system adoption.
Support testing and validation of enhancements, fixes, and changes.