Applications Support - Henderson

TEKsystems; Henderson (KY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Plan

Life Insurance

Disability Insurance

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is hiring a Contract Driver License Credentialing Specialist based in Henderson, KY to support the Kentucky Transportation Cabinet. You will review driver license documents, determine eligibility, and process complex applications while traveling to issuing locations as needed.

Applicant must pass fingerprint background checks, maintain a professional demeanor with the public, and meet education requirements; occasional evenings and Saturdays may be required.

Qualifications

• Excellent communication with internal and external customers.
• Ability to process complex non-US citizen applications.
• Pass federal fingerprint background checks and maintain professional conduct.

Responsibilities

• Review and analyze secure documents of driver license applicants.
• Travel to various locations to issue licenses.
• Explain driver licensing requirements and policies to applicants.
• Maintain and enter data accurately in the KDLIS/IDEMIA system.
• Overtime and some Saturdays may be required.

Skills

Communication skills

Customer service

Teamwork

Organizational skills

Data entry accuracy

Interpersonal skills

Professionalism

Education

Bachelor's degree

Associate degree

Tools

KY Driver's License Information System (KDLIS)

IDEMIA issuance program

Job description

Description

The Kentucky Transportation Cabinet (KYTC) is a very diverse state agency that directly touches the lives of citizens and travelers every day. KYTC services are at work in all 120 counties and 12 highway district offices from highways, roads, bridges, vehicle licensing, driver licensing, and highway safety. KYTC works closely with officials at every level to deliver products and services to its citizens, businesses, and government agencies, continuously working towards improvement. The Division of Driver Licensing (DDL) within KYTC is responsible for the issuance of drivers licenses, maintaining drivers records, and managing driver safety programs. Kentuckys DDL works closely with other state agencies, other states, and federal government agencies. Recently, the Department of Homeland Security enacted federal rules for Real ID issuance and record keeping. KYTC must enact these rules to issue federally complaint driver licenses before May 3, 2023. To meet the increased demand, DDL has an immediate need for a group of exceptional individuals to join our organization as Driver License Credentialing Specialists. The rollout of a new digitized license computer system across the state will require limited travel to issuance locations to all sections of the state. In this position, there may be opportunities for advancement within the Division of Driver Licensing. The DL Credentialing Specialists may be assigned a mobile unit and be required to travel to varying locations throughout the state issuing licenses. These locations will include manufacturing centers, libraries, prisons and other local areas in need of Drivers License services. Overnight stay may be needed based on the needs of the agency. The candidate will not be expected to utilize their own vehicle. Other duties as assigned.

Position Overview

The focus of this project will be to learn the new digitized driver license issuance requirements and DDL state and federal rules which include REAL ID, Commercial Driver License, and National Driver Register. The successful candidates will review and analyze secure documents of driver license applicants and personal information. The successful candidate must be able to pass federal fingerprint background checks and they must conduct themselves professionally with employees and citizens. Disciplinary actions may be required for any infractions. Each applicant must also have an active driving record with no current or pending issues. Persons will have their records screened periodically (twice a year) for any new issues.

Physical Requirements

• Must be able to stand for up to 8 hours a day
• Must be able to sit at a workstation or cubical up to 8 hours a day

Primary Responsibilities/Required Skills

• Must have very good communication skills including phone calls and in person
• Must be task oriented and a self-starter with good organizational skills
• Candidate should have customer service experience serving both internal and external customers
• Candidate must be able to work well with others in a team environment, assisting them as needed
• Candidate will process complex non-US citizen applications by screening all original documents presented
• Candidate must have a high level of personal accountability and integrity
• Candidate must be able to inspire and lead others through their enthusiasm
• Must possess interpersonal skills required to work with many different clients
• Must be professional, supportive, diplomatic, flexible, and responsible
• Candidate must be able to learn and utilize the KY Driver's License Information System (KDLIS)/IDEMIA issuance program, be able to read and interpret a drivers history record and enter data accurately
• Candidate must become very knowledgeable of Driver Licensing laws and policies
• Candidate must learn Commercial Driver Licensing laws and licensing processes
• Advise applicants on their questions and concerns related to driver licensing
• Overtime including evenings may be necessary, up to 5 hours per week Saturday hours will be required

Additional Requirements

• Must have and maintain a good driving record, must have a valid driver license
• Should be a graduate of a college or university with a bachelors degree; or a graduate of a college or university with an associates degree; or administrative, business, research, and/or clerical experience will substitute for the required education on a year-for-year basis.

Disciplinary Actions: Warnings will be issued once; any additional incidence could result in termination. Any criminal or fraudulent actions will result in immediate dismissal. Any unprofessional altercations or communications (verbal, electronic, written or physical) will result in immediate dismissal.

Skills

Application support, customer service skills, communication & people skills

Top Skills Details

Application support,customer service skills

Additional Skills & Qualifications

There is potential local travel between offices for additional support. Overtime typically is requested (roughly 5 hours) for the first Saturday of each month.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Henderson, KY.

Pay and Benefits

The pay range for this position is $16.70 - $16.70/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Henderson, KY.

Application Deadline

This position is anticipated to close on Nov 13, 2026.

Workplace Type

This is a fully onsite position in Henderson,KY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.