Applications Support Analyst

University of Texas at Arlington; Arlington (TX); On-site; USD 70,000 - 76,000; Full time

Job summary

The University of Texas at Arlington seeks an Application Support Analyst to lead data analysis, interpretation, and immigration reporting for a growing international student community of about 5,000 students from 100+ countries.

The role requires preparing analyses with SAS and Sunapsis, collaborating with IT on system issues, and training users on SEVIS interfaces while ensuring data quality and compliance.

Qualifications

• Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline with 2 years of data analysis and reporting experience.
• Experience preparing detailed data analyses using SAS reporting and Sunapsis reporting tools.
• Ability to present research findings clearly to diverse audiences.

Responsibilities

• Prepare detailed data analyses using SAS Reporting and Sunapsis reporting tools.
• Organize and present immigration-based information, analysis, results, and interpretations clearly and effectively.
• Collaborate with IT to troubleshoot Sunapsis server and database issues.
• Train users on SEVIS interface and monitor data quality.
• Oversee the information systems and ensure SEVIS compliance.

Skills

Data analysis

SEVIS knowledge

Communication

Education

Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline

Tools

SAS Reporting

Sunapsis Reporting

Job description

Salary

The annual salary for this position ranges from $69,700 to $76,125. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries.

Essential Functions

• Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools.


• Organizes and presents immigration-based information, analysis, results, and interpretations clearly and effectively.


• Evaluates and responds to data requests originating from within and outside the institution.


• Collaborates internally to improve the accuracy of data entered and stored in immigration applications.


• Monitors and communicates data issues to superiors.


• Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, and database.


• Serves as a liaison between application functional users and Office of Information Technology teams, collaborating with administrative staff, multiple vendors, and IT service providers.


• Continuously performs statistical analysis on application usage.


• Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).


• Reviews technical specifications of future phases of SEVIS and Sunapsis, upgrades office technologies, and makes related recommendations.


• Manages the Office of International Education Technology Team; reviews the team’s progress on tasks regularly, prioritizes tasks, escalates issues and risks appropriately to resolve problems, and reduces project risk.


• Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.


• Oversees the department website and provides support for content management.


• Assesses current needs and future areas for improvement of the website.


• Performs other duties as assigned.

Required Qualifications

• Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline and two (2) years of experience in data analysis and reporting or a related area.

Preferred Qualifications

• Experience with SAS reporting and/or statistical analytics, preferably in a higher education environment.


• Experience with SEVIS and SEVIS batch processing, supporting large relational databases, designing websites, and managing international student records software.


• Demonstrated experience leading technical projects and collaborating with multiple stakeholders.

Knowledge, Skills & Abilities

• Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability.


• Ability to display attention to detail and accuracy.


• Excellent organizational, teamwork, problem-solving, and communication (verbal and written) skills.


• Ability to communicate and collaborate with people at all levels of the organization.


• Ability to multitask, organize data, conduct research, and communicate technical details to users.


• Ability to work under pressure and meet deadlines.


• Ability to analyze the needs of the office to design business processes that streamline and improve the collection and integrity of student data.


• Ability to work independently.


• Working knowledge of Sunapsis and the PeopleSoft records management system is preferred.


• Knowledge of F-1 student regulations is preferred.

Work Schedule

Monday through Friday; 8:00am through 5:00pm.

Working Conditions

• May work around standard office conditions.


• Repetitive use of a keyboard at a workstation.

PreEmployment Background Check

It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University.

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.