Applications Specialist

Elliotttool; Dayton (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Elliott Tool Technologies in Dayton, OH is seeking an Applications Specialist to deliver Tier II product and application training and support for external and internal customers. You will solve customer challenges and help drive meaningful outcomes.

You will travel 30–35% to commission equipment, train customers, and provide field warranty support; you will own the Voice of the Customer, grow our beta program, and collaborate with Marketing and Engineering to shape new products.

Qualifications

• Must be able to travel 30–35% to customer sites.
• Strong problem-solving and customer-service mindset.
• Ability to train others and develop content.
• Locally based within a sustainable Dayton commute.

Responsibilities

• Provide Tier II product and application training and support.
• Travel to customer sites to commission equipment and train customers.
• Manage VOC cases and drive continuous improvement.
• Grow beta program with Sales.
• Collaborate with Marketing and Engineering to develop and test new products.
• Teach and develop training content for Elliott team members and customers.

Job description

Opportunities Available in Our Sales & Marketing Department

Elliott Tool Technologies is seeking an Applications Specialist to provide Tier II product and application training and support for our external and internal customers. If you enjoy solving customer challenges and you're ready to do work that really matters, we'd love to hear from you.

What You'll Do

• Solve customer challenges by providing product, application, and technical support at a profit.
• Commission and train in the field by traveling to customer sites to commission new equipment, train customers, and provide field warranty support. Expect 30% to 35% travel, typically scheduled for you around customer commitments and often concentrated in stretches rather than spread evenly through the year.
• Own the Voice of the Customer by managing VOC cases and leading continuous improvement efforts with teammates to resolve customer challenges.
• Grow our beta program by partnering with Sales to recruit and manage beta test sites.
• Shape new products by collaborating with Marketing and Engineering to develop and trial new products at beta test sites.
• Teach what you know by facilitating product and application training for Elliott team members and customers, and developing new content as needed.

Why Choose Elliott Tool?

• Growth & Stability: A profitable company with a 135-year-old heritage and a 9-year average employee tenure. We aren't going anywhere.
• Development: Comprehensive training and hands-on mentorship. We have a track record of developing our people from the ground up, with real opportunities to grow your skills and career.
• Our Culture: Our values define our culture and guide our actions. We engage with customers and teammates to fully understand their needs. We rally our resources to deliver "count on us" service. We perform with excellence, continuously improving our processes and systems. We are driven to achieve our goals, even when the path is challenging or unclear.

What a Typical Day Looks Like

You are the go-to specialist for tube tools. First thing, a teammate needs help quoting a major US fabricator with specific questions about their condenser expanders. You get on the phone with their Lean Manufacturing Engineer, learn that their current expanders need custom modifications and often malfunction, and recommend Elliott's 24 Series Condenser Expanders, walking through the nylon pilot, five rolls, and thin wall collar. The customer trials them on site, expanding roughly 1,300 tube ends over two days, and comes back impressed with the quality of the rolled joints, the labor savings, and the ease of use. They place a sizeable order and book a training session with you. That afternoon you schedule the onsite training and set up the hands-on portion of next week's new-hire session in our Solution Center. The next morning in the Sales Team meeting, the Area Sales Manager shares a referral from that same customer and asks you to join the qualification call. At Elliott, you don't just answer technical questions. You help customers solve real problems and make a direct impact every day.

Do You Have What It Takes?

• Goal-Oriented: You excel at setting, tracking, and achieving consistent results.
• Reliable and Ambitious: Self-motivated and diligent, you deliver on promises and relentlessly pursue growth.
• Team Player: Confidence and humility are in your nature, and self-promotion isn't your style.
• Eager Learner: Open to learning and improvement, you're ready to absorb and apply new techniques to elevate your performance.
• Mechanically Inclined: You have a natural ability to understand how mechanical systems work.
• Willing to Travel: Comfortable with 30% to 35% travel, some international, on a schedule that is largely set by customer needs.
• Locally Based: Within a sustainable commute of Dayton, OH.