Applications Engineer - Smart Intervention Services

bakerhughes; Broussard (LA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

401k plan

Wellbeing support

Job summary

Baker Hughes in Broussard, LA, is seeking an Applications Engineer to join the SIS Product Regional reliability and applications team. You will work to improve run life for Baker Hughes equipment in a cross-functional setting, applying failure analysis, risk management, and lifecycle asset management to deliver reliable operations.

In this role you will interact daily with Operations, technical support and customers, deploy and interpret Smart Intervention tools, and guide external customers and

Qualifications

• Bachelor's degree in engineering/technology required.
• Minimum 3+ years in technology support.
• Extensive experience with completions, well intervention, and drilling services field service or applications engineering.
• Knowledge of drilling services applications and logs, including CWI systems.
• Fluent in English with strong communication skills.
• Proficient in Microsoft Office to develop RCA reports.

Responsibilities

• Interact daily with local Operations Management, Product Line Technical Support, and external customers to meet objectives.
• Provide deployment and interpretation guidance of Smart Intervention tools.
• Advise external customers and third-party wellsite colleagues as appropriate.
• Resolve diverse, complex problems at the wellsite with broad product knowledge.
• Coordinate with Quality, Engineering, NPI, Marketing, Manufacturing/AMO, and Operations to keep documentation current.
• Assist regional engineers with Failure Analysis to determine root causes and corrective actions.
• Develop customer root cause analysis reports, including FMEA, cause mapping, fault trees, and problem solving.
• Lead customer response teams during high-impact failures.

Skills

Technical support

Failure analysis

Root cause analysis

Customer communication

Education

Bachelor's degree in Engineering/Technology

High school diploma / GED with 4+ years experience

Tools

Microsoft Office

Job description

Do you enjoy enhancing the performance and reliability of essential equipment?

Do you enjoy providing efficient support to your team?

Join our Wellbore Interventions Team!!

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Wellbore Intervention field. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As an Applications Engineer you will be part of the SIS Product Regional reliability and applications team to support the North America Offshore operation. You will focus efforts on run life improvement actions for Baker Hughes products in a cross functional setting through failure analysis, risk management, process improvement, and life cycle asset management.

As an Applications Engineer, you will be responsible for:

• Daily interaction required with local Operations Management, Product Line Technical Support and the external Customer to ensure objectives have been met.
• Under broad direction provides direct instruction on deployment and interpretation of Smart Intervention tools.
• Provides advice and direction to external customer and third-party wellsite colleagues as appropriate.
• Provides resolution to a diverse scope and range of complex problems at the wellsite where analysis of data requires having a broad knowledge of the product line's tool(s) and/or service(s).
• Communicating with Quality, Engineering, NPI, Marketing, Manufacturing/AMO, and Operations to ensure documentation is current, accurate and consistent
• Assisting regional engineers conducting Failure Analysis to analyze failures, determine root cause, and corrective actions.
• Developing customer root cause analysis report on failure mode effects and criticality analysis, cause mapping, fault trees, and problem solving
• Leading customer response teams when high impact failures are encountered.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Engineering/Technology)
• Have a minimum of 3 additional years of experience in Technology Support
• Have extensive experience with Completions and Well Intervention and Drilling Services equipment Field Service or Application engineering
• Have knowledge in Drilling Services Applications and Logs and especially CWI systems
• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have knowledge in Microsoft office package to acquire information needed to develop written RCA reports

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Normal working hours, Monday to Friday
• Occasionally remote working or flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering