Applications Engineer - Smart Intervention Services

Baker Hughes; Broussard (LA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working patterns

Remote work options

Job summary

Baker Hughes seeks an Applications Engineer to support North America Offshore operations, focusing on run life improvements for completions and well intervention equipment. You will collaborate across teams to analyze failures and guide field service and engineering actions, delivering RCA reports and actionable insights.

The role requires a Bachelor's degree or equivalent with 4+ years in engineering/tech support, strong English communication, and proficiency in MS Office.

Qualifications

• Be fluent in English (oral and written) and have excellent all-round communication skills.
• Have knowledge in Microsoft office package to acquire information needed to develop written RCA reports.
• Experience with Failure Analysis and customer-facing technical support is preferred.

Responsibilities

• Daily interaction with Operations Management, Product Line Technical Support and the external Customer to ensure objectives are met.
• Provide instruction on deployment and interpretation of Smart Intervention tools.
• Lead customer response teams when high impact failures are encountered.
• Develop customer root cause analysis reports on failure modes and criticality analysis.

Skills

Fluent English

Microsoft Office

Communication skills

Root cause analysis

Education

Bachelor's degree or equivalent with 4+ years experience

High school diploma / GED with 4+ years experience

Job description

Do you enjoy enhancing the performance and reliability of essential equipment?

Do you enjoy providing efficient support to your team?

Join our Wellbore Interventions Team!!

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Wellbore Intervention field. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As an Applications Engineer you will be part of the SIS Product Regional reliability and applications team to support the North America Offshore operation. You will focus efforts on run life improvement actions for Baker Hughes products in a cross functional setting through failure analysis, risk management, process improvement, and life cycle asset management.

As an Applications Engineer, you will be responsible for:

• Daily interaction required with local Operations Management, Product Line Technical Support and the external Customer to ensure objectives have been met.
• Under broad direction provides direct instruction on deployment and interpretation of Smart Intervention tools.
• Provides advice and direction to external customer and third-party wellsite colleagues as appropriate.
• Provides resolution to a diverse scope and range of complex problems at the wellsite where analysis of data requires having a broad knowledge of the product line's tool(s) and/or service(s).
• Communicating with Quality, Engineering, NPI, Marketing, Manufacturing/AMO, and Operations to ensure documentation is current, accurate and consistent
• Assisting regional engineers conducting Failure Analysis to analyze failures, determine root cause, and corrective actions.
• Developing customer root cause analysis report on failure mode effects and criticality analysis, cause mapping, fault trees, and problem solving
• Leading customer response teams when high impact failures are encountered.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree from an accredited university or college or a high school diploma / GED with at least 4 years of experience in Engineering/Technology
• Have a minimum of 3 additional years of experience in Technology Support
• Have extensive experience with Completions and Well Intervention and Drilling Services equipment Field Service or Application engineering
• Have knowledge in Drilling Services Applications and Logs and especially CWI systems
• Be fluent in English (oral and written) and have excellent all-round communication skills
• Have knowledge in Microsoft office package to acquire information needed to develop written RCA reports

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Normal working hours, Monday to Friday
• Occasionally remote working or flexing the times you work in the day

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.