Applications Engineer II

DMG MORI USA; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

DMG MORI USA is seeking a skilled individual for technical support in CNC Machines, requiring a BS in Mechanical/Manufacturing Engineering and 4-10 years of relevant experience. Responsibilities include providing in-person and phone support, conducting time studies, and troubleshooting manufacturing processes.

The ideal candidate will have expertise in Mill-Turn, CNC programming, and customer training, along with proficiency in Microsoft Office. This position involves frequent communication with internal and external teams, ensuring exceptional customer satisfaction.

Qualifications

• 4 - 10+ years related experience in manufacturing.
• Ability to handle multiple projects in a fast-paced environment.
• Basic understanding of Metallurgy.

Responsibilities

• Provide technical support for CNC Machines.
• Design and fabricate fixtures for demos and test cuts.
• Train customers on equipment after installation.
• Conduct time estimates for customer parts.

Skills

CNC programming

Mill-Turn experience

Problem solving

Microsoft Office proficiency

Communication skills

Education

BS Degree in Mechanical/Manufacturing Engineering

Tools

CMM (coordinate measuring machine)

Job description

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Provide technical support in person or over the phone for customers, sales, and trade shows for CNC Machines. Complete time studies, test cuts and machine demonstrations as per customer requirements.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Perform application engineering work independently and set priorities with knowledge of company goals.
• Design and fabricate fixtures/ work holding for demo’s, test cuts, and turnkeys.
• Define and troubleshoot complex manufacturing/machining processes.
• Conduct time estimates for customer parts with 10% tolerance.
• Use CAPPS conversational programming, industry standard CAM systems, and direct G-Code/ Macro programming to generate CNC programs for parts processing.
• Setup CNC machines with program, tooling, workpiece, and fixtures including Mill-Turn and 5-Axis.
• Inspection of finished parts for quality and accuracy.
• Generate engineering proposals for process and turnkey applications.
• Generate engineering reports and technical documentation.
• Setup and program a CMM (coordinate measuring machine).
• Generate order intake actively consulting customers on their technical needs together with ASM.
• Train customers on equipment after installation.
• Frequent communication with internal technical staff, external customers, and external suppliers
• BS Degree in Mechanical/Manufacturing Engineering or related field preferred, and/or machining knowledge.
• 4 - 10+ years related experience.
• Mill-Turn experience is required, and robotics experience would be a plus
• Knowledge in part processing, metal cutting, CNC programming, reading drawings, and machine setup.
• Basic understanding of Metallurgy.
• Ability to handle multiple projects simultaneously in a fast-paced environment while meeting deadlines.
• Proven experience to communicate professionally with internal and external customers.
• Proven flexibility with shifting priorities.
• Proficiency in Microsoft Office; Outlook, Excel, Word and PowerPoint.
• Proven organizational skills, with high attention to detail.
• Must be able to work 40 hours a week and overtime with advance notice.
• Strong analytical/problem solving abilities.
• Frequent communication with internal technical staff, external customers, and external suppliers.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands

Frequent: Travel, operating a vehicle, standing, walking, bending, squatting, stooping, sitting and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements.

Periodic: Operating power equipment, sitting at desk, utilizing computers and phones.

Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug‑free workplace and perform pre‑employment substance abuse screening