Applications Engineer - Identity

AMH; Las Vegas (NV); On-site; USD 92,000 - 114,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matching

Tuition reimbursement program

9 paid holidays per year

PTO accrual up to 120 hours per year

Job summary

AMH is seeking an Applications Engineer - Identity to support Identity Management across the company. The role may back up other corporate applications, with primary duties to process access requests, resolve IAM issues, support outages, and participate in on-call rotations to drive improvements.

Responsibilities include monitoring support queues, root-cause analysis, change management, and training teams with up-to-date procedures. A discretionary annual bonus and robust benefits are offered.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Business Management, Business Administration, Computer Science, Information Technology, or related preferred.
• Minimum two (2) years of experience in Business, Systems and/or Application Analysis.
• Minimum three (3) years of experience within Systems or Application Support.
• Experience in supporting Public Cloud and SAAS technologies.
• Strong documentation and communication skills.
• Advanced troubleshooting and solutioning.
• Excellent planning, analysis and organizing skills.
• Strong analysis skills.

Responsibilities

• Maintains and monitors support queues and SLAs, and supports other IT areas with application requests.
• Investigates, triages, and troubleshoots escalated issues and outages; performs root cause analysis.
• Facilitates change management with test scripts, communication plans, and rollout/rollback plans.
• Trains other teams and documents procedures for incident handling and IT standards.
• Improves existing processes for sustainable architecture and environments.
• Follows policies and legal mandates, seeking guidance as needed.
• Supports safety programs and adheres to Injury and Illness Prevention Program.
• Performs additional duties as delegated by supervisor.

Skills

Documentation

Communication

Troubleshooting

Analysis

Planning

Organizing

Public Cloud

SAAS

Education

Bachelor’s Degree in related field

High School Diploma or GED

Job description

Since 2012, we’ve grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Applications Engineer - Identity is a critical role that supports our Identity Management across the entire company. This role may also be backup for other corporate applications but the primary duties is to support identity and operations, process requests for access, resolve issues with the IAM system, support outages and team rotation for outage management (on-call) and ensure progressive improvement and efficiencies are identified and implemented.

Responsibilities:

• Maintains and monitors support queues and service level agreements. Supports other parts of IT in application related requests (e.g., tickets that are assigned).

• Investigates, triages, and troubleshoots escalated issues and system outages. Performs root cause analysis and exercises appropriate problem management strategies.

• Facilitates change management processes, including the development and execution of test scripts, communication plans, implementation plans, and rollback plans.

• Assists in training other operational teams and creating documented procedures to use in the incident process. Troubleshoots and responds to incidents that have been escalated in the support queue. Updates and creates process documentation, procedures, and policies. Keeps documentation up to date and within IT standards.

• Correct existing processes in place to support sustainable and flexible architecture and environments.

• Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates. Seeks guidance as necessary.

• Actively supports and participates in the safety program, both for self-protection and the protection of other employees, by reading and abiding by all requirements in the Injury and Illness Prevention Program (I2P2).

• Carries out all responsibilities in an honest, ethical, and professional manner.

• Handles various other duties as delegated by direct supervisor/management.

Requirements:

• High School Diploma or GED required.

• Bachelor’s Degree in Business Management, Business Administration, Computer Science, Information Technology, and/or related preferred.

• Minimum two (2) years of experience Business, Systems and/or Application Analysis.

• Minimum three (3) years of experience within Systems or Application Support.

• Experience in supporting Public Cloud and SAAS technologies.

• Strong documentation and communication skills.

• Advanced and resourceful troubleshooting and solutioning.

• Excellent planning, analysis and organizing skills.

• Strong analysis skills.

• Advance and resourceful troubleshooting and solutioning skills.

Compensation

The anticipated pay range/scale for this position is $91,597.00 to $114,496.00. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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