Applications Engineer I — Mining Tech Solutions

Komatsu Mining Corp.

Tucson (AZ)

On-site

USD 72,000 - 98,000

Full time

19 hours ago

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Job summary

Komatsu Mining Corp. is seeking an Applications Engineer I to support customers by managing and resolving technical issues, performing root-cause analysis, and delivering timely software issue resolutions.

You will collaborate with regional, field, and global teams, participate in after-hours support, and travel to customer sites as needed. The role emphasizes clear communication, processes adherence, and safety, with opportunities to build strong customer relationships and contribute to

Qualifications

Entry to intermediate experience in technical support, system deployment, or field technology roles.
Basic working knowledge of Linux and Windows environments.
Strong communication and teamwork skills.
Willingness to travel to customer sites and work in industrial environments.

Responsibilities

Handle intake, triage, prioritization, and resolution of customer support tickets.
Perform root-cause analysis and resolve software-related issues.
Travel to customer sites to support projects and investigations.
Support Linux-based systems, mobile field computers, and apps.
Assist with network setup and troubleshooting.
Report risks and monitor system health.
Participate in after-hours support rotations.
Maintain professional communication and build strong customer relationships.