Applications Engineer I-Cabinet Vision

Hexagon Manufacturing Intelligence; United States; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Health Savings Accounts with employer

Flexible Spending Accounts (FSA)

401k Plan with employer match

Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Tuition Reimbursement

Job summary

Hexagon Manufacturing Intelligence in the United States is seeking an Applications Engineer-Cabinet Vision for the Production Software Division. This is a remote position based in the United States.

The role involves providing technical support, training, and machine integration for CABINET VISION end-users and resellers, along with post‑processor modifications and custom reporting. You will collaborate with the Applications Engineering Manager to deliver timely, professional services.

Qualifications

• Advanced technical and software skills with the product lines supported.
• Proficient with MS Office.
• Ability to learn how to effectively use various software packages.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Excellent analytical, detail‑oriented, and reasoning skills.
• Ability to effectively prioritize work activities.
• Ability to self‑manage and motivate.
• Works independently as well as in a team environment.

Responsibilities

• Provide Technical Support services when required.
• Provide online and/or onsite training services to customers.
• Provide online and/or onsite machine integration services to customers.
• Perform post‑processor modifications when required.
• Provide customer introduction and follow‑up calls as needed.
• Assist customers by facilitating the creation and modification of custom reports, UCS, and catalogues/libraries.
• Maintain proper notes on customer interactions.
• Obtain and share customer feedback so products and services can be improved.
• Escalate serious complaints or critical issues to the next level when resolution cannot be attained.
• Identify critical issues and bring them to the Applications Engineering Manager, along with possible suggestions for improvement, wherever possible.
• Maintain a polite, helpful, courteous, and professional manner at all times.
• Continue learning by attending training classes, independent research, and seminars as needed.
• Serve as the point person for assigning complex technical and business matters.
• Perform other related duties as assigned.

Skills

MS Office proficiency

Customer service

Oral and written communication

Analytical and detail-oriented

Prioritization

Self-management

Teamwork

Software learning ability

Education

Bachelor’s degree in a related field

High School Diploma or GED

Tools

CABINET VISION

Job description

Hexagon’s Manufacturing Intelligence is seeking an Applications Engineer-Cabinet Vision for the Production Software Division. This is a remote position based in the United States.

Works closely with the Application Engineering Manager to meet customer needs. Provide comprehensive, professional application & support services to CABINET VISION’s existing customers and resellers. Responsible for the implementation of the various training, integration, and customization functions made available to CABINET VISION end‑users in a timely and professional manner.

Job Responsibilities

• Provide Technical Support services when required
• Provide online and/or onsite training services to customers
• Provide online and/or onsite machine integration services to customers
• Perform post‑processor modifications when required
• Provide customer introduction and follow‑up calls as needed
• Assist customers by facilitating the creation and modification of custom reports, UCS, and catalogues/libraries
• Maintain proper notes on customer interactions
• Obtain and share customer feedback so products and services can be improved
• Escalate serious complaints or critical issues to the next level when resolution cannot be attained
• Identify critical issues and bring them to the Applications Engineering Manager, along with possible suggestions for improvement, wherever possible
• Maintain a polite, helpful, courteous, and professional manner at all times
• Continue learning by attending training classes, independent research, and seminars as needed
• Serve as the point person for assigning complex technical and business matters
• Perform other related duties as assigned

Qualifications

• Advanced technical and software skills with the product lines supported
• Proficient with MS Office
• Ability to learn how to effectively use various software packages
• Strong customer service skills
• Excellent oral and written communication skills
• Excellent analytical, detail‑oriented, and reasoning skills
• Ability to effectively prioritize work activities
• Ability to self‑manage and motivate
• Works independently as well as in a team environment

Education And/or Experience

• High School Diploma or GED required
• Bachelor’s degree and 2 to 5 years of experience; or equivalent work experience
• Previous experience in a software support or service role required

Physical Demands

• Frequently in a stationary position for long periods of time; occasional bending/kneeling
• Manual dexterity required for keyboard use, operating office equipment, and grasping objects
• Regularly move around the office and occasionally customer shops
• Occasionally lift and/or move up to 20 pounds
• Specific vision abilities required include close vision, depth perception, and adjustment of focus
• Frequently communicates with other employees and customers

Work Environment

• Primarily an office setting, with occasional visits to the customer shops
• Office is clean, orderly, properly lighted, and ventilated
• Office noise levels are considered low to moderate
• Customer shop noise levels are considered moderate
• If required, PPE will be provided
• Ability to travel up to 20%

Benefits

• Exceptional Medical, Dental, Vision insurances
• Health Savings Accounts with employer contribution (HSA)
• Flexible Spending Accounts (FSA)
• 401k Plan with generous employer match
• Generous Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Tuition Reimbursement