Applications Engineer

Instrumart; Williston (VT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Parental leave

FCG University training

Job summary

Instrumart in South Burlington, VT, is seeking a sales and product support specialist with strong technical skills to advise customers on applications and quotes. You will analyze challenges, collaborate with engineering and pricing teams, and ensure profitable sales while delivering excellent service from first contact through post-sale support.

The role emphasizes teamwork, independent initiative, and attention to detail, with opportunities to grow in product management and vendor relations

Qualifications

• Strong technical skills and business acumen.
• Excellent time and workload management skills.
• Customer service oriented and able to communicate clearly.

Responsibilities

• Provide sales and service support to leads via phone, website, and chat platform.
• Work with customers to strategize solution approaches through engineering analysis and provide quotations and post-sale support.
• Collaborate with pricing, purchasing, and service teams to ensure profitability and accurate pricing.
• Review cost accounting on sales orders to ensure profitability.
• Liaise between Instrumart and vendors for sales, service, discount structure, and pricing.
• Coordinate go-to-market strategies, product documentation, and pricing with management and marketing teams.
• Assist shipping in pulling and verifying parts on orders and shipments.
• Test and verify products from vendors and customers.
• Occasionally perform production, calibration, and modification of components to meet demand.

Skills

Technical skills

Time management

Customer service

Communication

Independent/Team player

Detail oriented

Education

Associate degree in Mechanical, Electrical, or general Engineering

Bachelor’s degree preferred

Job description

• This role is located in South Burlington, Vermont*

Company:

Instrumart

About Us

“There's an engineer behind everything we sell.”

This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com

Responsibilities

• Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platform
• Work with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product support
• Collaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customers
• Review cost accounting on sales orders to ensure profitability on each transaction
• Be the liaison between Instrumart and our vendors for sales, service, discount structure, and pricing
• Work with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricing
• Assist the shipping department in the pulling and verification of parts on sales orders or incoming shipments
• Test and verify products received from vendors and customers
• Occasionally perform production, calibration, and modification of existing components to meet application demand

Requirements

• Strong technical skills and business acumen
• Excellent time and workload management skills
• Customer service oriented
• Critical thinking- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to quickly and efficiently learn new product technologies
• Initiative and ability to work both independently and as part of a team
• Strong attention to detail
• Excellent communication skills, both verbally and in writing
• Associate’s Degree in Mechanical, Electrical, or general Engineering is required;
• Bachelor's Degree is preferred.
• Previous sales and product support experience, along with product management experience, is preferred.

#instrumart

#manycompaniesoneteam

#FCGcareers

#flowcontrolgroup

#FCG-H

Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission‑critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits

Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.