Order Management Associate

Instrumart; Shelburne (VT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401(k) matching

Paid time off

Parental leave

FCG University training

Job summary

Instrumart is seeking an Order Management Associate to join the Order Management Team. You will handle incoming calls, greet visitors, manage sales emails, and provide order tracking and shipment updates to customers as part of a dynamic, service-focused environment.

Our team emphasizes precise attention to detail, fast and accurate typing, and clear communication across departments to ensure smooth operations and excellent customer support throughout the order lifecycle.

Qualifications

• Experience with NetSuite or similar ERP systems.
• Familiarity with cloud-based telephony (Dialpad) and related tools.
• Excellent attention to detail and fast, accurate typing.
• Ability to thrive in a fast-paced environment.
• Clear, helpful communication and collaboration across departments.

Responsibilities

• Answer incoming calls and route or respond as needed.
• Greet visitors and direct them to the appropriate contact.
• Review and distribute all incoming Sales emails.
• Provide order tracking and shipment status updates.

Skills

NetSuite experience

Dialpad proficiency

Attention to detail

Fast typing

Clear communication

Time management

Active listening

Dependability

Cross-department collaboration

Tools

NetSuite

Dialpad

Job description

About Us

"There's an engineer behind everything we sell."

Company: Instrumart

About Us

"There's an engineer behind everything we sell."

This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.

Visit our Website: instrumart.com

The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department.

Primary Job Duties:

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary
• Greet visitors entering Instrumart, determine the nature and purpose of their visit, and notify the appropriate Instrumart contact
• Review and distribute all incoming Sales emails
• Provide order tracking and shipment status updates

Essential KSA’s (Knowledge, Skills, Abilities):

• Ability and comfort working with computer applications — ample experience working in NetSuite
• Capacity to work with Instrumart’s telecommunications system, Dialpad
• Excellent attention to detail
• Fast and accurate typing skills
• Capability to work in a fast-paced environment
• Ability to communicate in a clear and helpful manner when corresponding with customers
• Skilled time manager with a strong drive toward productivity
• Active listener — giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• High levels of dependability
• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart

Preferred Skills:

• Familiarity with NetSuite or similar business management software
• Experience using a cloud-based telephone system
• Experience sharing a workload while working as part of a team
• Experience working in an open office environment

Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits:

Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training:

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities:

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.