Applications Engineer

Klein Marine Systems, Inc.; Newburyport (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) retirement plan with employer

Educational reimbursement

Paid holidays

Generous Flex Paid Time Off

Job summary

Klein Marine Systems, Inc. in Newburyport, MA is seeking an Application Engineer to provide in-house and field engineering support for our advanced sonar products.

You will troubleshoot production electronics, support demonstrations, and perform installation, commissioning, and training on site and abroad. The role requires travel up to 25% and involves coordinating with sales, engineering, and field teams to ensure successful deployments and customer satisfaction.

Qualifications

• Bachelor's degree in hydrography, geophysics, or electrical engineering is required.
• Minimum of three years of offshore survey engineer/technical support experience.
• Experience with sonar and marine navigation equipment.
• Proficient with standard electronic test equipment.

Responsibilities

• Gain in-depth knowledge of Klein's sonar systems and related equipment (USBL, magnetometers, winches).
• Advise customers on choosing suitable sonar and supporting systems based on survey needs.
• Assist sales with technical aspects of surveys, sonars, and system proposals.
• Participate in offshore sonar testing with the engineering team.
• Troubleshoot technical problems and prepare reports on performance of sonar tech.
• Conduct domestic and international customer demonstrations of Klein sonar systems.
• Collaborate with developers of UUVs/USVs to integrate Klein sonars as payloads.
• Update technical product manuals with engineering and production teams.
• Contribute to marketing materials highlighting Klein's sonar features and benefits.

Skills

Offshore survey engineering

Customer-facing communication

Technical troubleshooting

Team collaboration

Education

Bachelor's degree in hydrography/geophysics/electrical engineering

Tools

Sonar systems hardware

Marine navigation equipment

Electronic test equipment

Job description

Klein Marine Systems is the world's leading side scan sonar manufacturer, and we are immensely proud of our reputation in the industry and our leading technology. With a growing portfolio of new products and sustaining programs, it is an incredibly exciting time to join our team. We are searching for dynamic, motivated individuals who are passionate about their work to join us in Newburyport, MA. In return, you will have the opportunity to be part of the world's leading side scan sonar enterprise, contributing to significant advancements in our technologies and success.

Unleash your potential with a rewarding career

If you possess a visionary mindset, a knack for solving complex challenges, and a burning desire to make a genuine impact on the world, explore our job opportunities. Seize the opportunity to unleash your courage and contribute to a more connected, smarter, and brighter future.

The Application Engineer will play a critical role in providing both in-house and field level engineering/technical support. In-house activities include test/troubleshoot/repair sonar production electronics from system to component level, engineering and documentation support, system level test/customer demonstrations and customer support. Field work will include installation, commissioning, and training as well as preventive and corrective maintenance and will involve domestic and foreign travel to work at remote site locations, offshore facilities, and vessels. The successful candidate will also perform both formal and informal training in-house and at customer sites.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Key Responsibilities:

• Gain in-depth knowledge of Klein's sonar systems and related equipment (USBL, magnetometers, winches).
• Advise customers on choosing the most suitable sonar and supporting systems based on their specific survey needs.
• Assist the sales team with technical aspects of surveys, sonars, and system selection for proposals and tenders.
• Participate in offshore sonar testing alongside the engineering team.
• Troubleshoot technical problems and prepare reports on the performance of new and existing sonar technology.
• Conduct domestic and international customer demonstrations showcasing Klein's full range of sonar systems.
• Work with developers of unmanned underwater and surface vehicles (UUVs and USVs) to integrate Klein sonars as payloads.
• Collaborate with engineering and production teams to update technical product manuals.
• Act as an advisor in the development of marketing materials that effectively communicate the unique features and benefits of Klein's sonar systems, contributing to product differentiation and market growth.
• This position requires a blend of technical expertise, customer service skills, and the ability to translate complex information into clear communication for both technical and non-technical audiences.
• Expected travel 25%.

Qualifying Attributes and Skills:

• Bachelor’s degree in hydrography, geophysics, or electrical engineering is required.
• Minimum of three years of experience as an offshore survey engineer/technical support position.
• Ability to work with technical staff and customers with varying experience levels.
• Experience with sonar and marine navigation equipment.
• Proficient with all standard electronic test equipment.
• Professionalism, with excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment under tight deadlines.
• Strong problem solving and time management skills, a results-oriented work ethic, and ability to work alone with limited direct supervision.

Klein Marine Systems offers a generous compensation package. Benefits begin on date of hire;

• Comprehensive Health, Dental and Vision Plans
• Elective deductions for Flexible Spending Accounts
• Company Paid Life Insurance, Short and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Critical Illness and Accident coverage
• 401(k) Retirement Savings Plan with employer contribution
• Educational reimbursement
• Employee referral program
• Paid Holidays
• Generous Flex Paid Time Off account

Are you ready to join our exceptional team?

We are constantly seeking top talent in the fields of Engineering, Sales, Manufacturing Operations, Finance and Accounting, Technology, R&D, Marketing, and Field Operations. At Klein, we take pride in creating a supportive, fair, and inclusive working environment that empowers you to thrive and advance in your career. Rest assured that all qualified applicants will be considered for employment without any discrimination based on race, religion, sex, national origin, age, disability, genetic information, veteran status, or any other factors prohibited by law.