Key Support Engineer - Digital Performance Location: Kongsberg Maritime Inc., Houston, Texas

Kongsberg Maritime; Houston (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Employer 5% match

Paid time off

Safe culture

Job summary

Kongsberg Maritime in Houston seeks a collaborative Key Support Engineer - Digital Performance to drive data-driven solutions for vessel operations. You will support secure transitions to Industry 4.0, run pre-studies, and engage with clients to tailor digital platforms.

The role requires a BS in a relevant field and 5+ years in dashboards, cloud/Azure, and vessel data systems. You will work with Power BI, Grafana, and OPC-UA to enable real-time monitoring and decision support.

Qualifications

• Five years developing dashboards for vessel data digitalization.
• Five years conducting pre-studies for vessel projects and client meetings.
• Experience with cloud solutions and Microsoft Azure, plus vessel data systems.

Responsibilities

• Facilitate Industry 4.0 transitions through data solutions for marine ops.
• Lead pre-sales studies and support installation and configuration of software/hardware.
• Collaborate with customers and stakeholders to ensure excellent digital solution adoption.
• Coordinate cross-functional teams to resolve support cases on digital platforms.
• Identify customer needs for digital solutions and route leads internally.
• Manage core cloud services and open digital ecosystems.
• Share lessons learned within the team.

Skills

Dashboard development

Data visualization

Cloud computing

Microsoft Azure

Industry 4.0 concepts

Education

Bachelor’s degree in Computer Science, Electronics and Automation, or related field

Tools

Power BI

Grafana

Modbus

NMEA

OPC-UA

Microsoft Azure

Job description

Kongsberg Maritime is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea, and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation, and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

What we can offer you:

• Competitive compensation packages
• Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
• Fully subsidized dental and vision coverage
• Up to 5% employer match program
• Flexibility with Paid Time Off
• Safe and collaborative culture

Our Americas division is responsible for Kongsberg Maritimes services, upgrades, and support in the aftermarket. Our 2,300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30,000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts to secure availability and predictability to our customers.

We are looking for a collaborative and determined Key Support Engineer - Digital Performance.

Key Accountabilities:

• Facilitate a secure transition to Industry 4.0. by supporting the implementation of innovative industrial data solutions using state-of-the-art technology to support Kongsberg Maritime’s operations as a provider of equipment, associated hardware, software and services to the marine industry.
• Conduct technical pre-sales studies for vessel-related projects and utilize knowledge of vessel data digitalization and vessel data acquisition and visualization systems to support the installation and configuration of software and hardware solutions developed for our customers and utilized on board their vessels.
• Work in close cooperation with our customers, participate in client technical meetings, and have close contact with key technical stakeholders for the operating fleet, to ensure excellent customer experience with digital solutions.
• Facilitate communication on support cases involving digital support platforms and cross-functional technical teams.
• Understand customers’ operational needs in connection to digital solutions and raise leads to the correct stakeholders within the organization.
• Handle core cloud services, digital solutions and open digital ecosystem.
• Support lessons learned and share the learning within the team and the organization.

Qualifications and experience:

• Bachelor’s degree in Computer Science, Electronic Engineering, Electronics and Automation or related field of study.
• Five (5) years’ experience in developing dashboards for vessel data digitalization, conducting technical pre-studies for vessel-related projects, and participating in technical meetings with clients including five (5) years of experience with cloud solutions and Microsoft Azure and in designing and implementing vessel data acquisition and visualization systems using industrial communication protocols (e.g., Modbus, NMEA, OPC-UA) and dashboard platforms (e.g., Power BI, Grafana, or similar) to enable real-time monitoring and decision-making support for maritime operations.

Travel Requirements:

• Work Location: 2050 W. Sam Houston Parkway S., Suite 900, Houston, Texas, 77042, United States and various unanticipated locations throughout the U.S. and offshore.
• 15% domestic, international and offshore travel required to visit customer sites, shipyards, ports, offshore vessels, and project locations where Kongsberg Maritime systems are installed to provide operational and technical support. Travel can be on short notice. Travel offshore to offshore vessels will by helicopter and crew boats, in line with maritime operational standards.

Kongsberg Maritime provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.