Applications Engineer

SCHUNK GmbH & Co. KG; Morrisville (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental & Vision insurance

Life & Disability insurance

401(k) Match

Paid Time Off

Vacation time

Job summary

SCHUNK GmbH & Co. KG in Morrisville, NC is seeking an Applications Engineer/CSR to manage the customer quote life cycle for specialty components, prepare quotes and sales orders, and review customer specifications, drawings and documentation.

You will coordinate design specifications with SCHUNK Design Engineering, support customers with technical service, and enter quotes and orders in SAP, traveling up to 5% to stay aligned with production and delivery teams.

Qualifications

• Bachelor’s degree in Engineering or technology discipline, or equivalent.
• Experience with CNC machines, steel cutting, fixtures, or toolholding.
• Ability to prioritize multiple tasks and coordinate with team.
• Experience with CAD/CAM software and STEP files.
• Ability to communicate technical information over phone and in person.
• Ability to read technical drawings and manuals and follow instructions.

Responsibilities

• Manage customer quote life cycle for specialty components including but not limited to:
• Prepare and deliver quotes and sales orders to customer
• Review customer specifications and/or review customer parts
• Interpret drawings and other customer documents
• Coordinate development of design specifications and drawings with customer and SCHUNK Design Engineering team
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
• Track and follow up on quotes and sales orders with customers and potential customers
• Develop design and production schedules that meet customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
• Track sales order progress to ensure product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
• Provide technical service and training to customers, sales teams, and partners through webinars or video.
• Provide customer support by phone and on the customer site.
• May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product.
• Identify and solve customer and product delivery problems.
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
• Work across product teams, Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff - on special projects, trade shows, and internal events.
• 5% travel may be required.

Skills

CAD/CAM software

Technical communication

Critical thinking

Multitasking

Education

Bachelor’s degree in Engineering or Technology

Tools

SAP

STEP files

Job description

At SCHUNK we drive innovation in automation, clamping technology, and precision engineering worldwide. We have a burning passion for everything that has anything to do with technology! We are fascinated by the way it will change the world of tomorrow. Based on this understanding, we are developing the solutions for today and tomorrow. SCHUNK products stand for quality. Our products are built on all of the expertise and experience we have amassed for generations. Our goal is to get a little bit better every single day as a team.

• Manage customer quote life cycle for specialty components including but not limited to:
• Prepare and deliver quotes and sales orders to customer
• Review customer specifications and/ or review customer parts
• Interpret drawings and other customer documents
• Coordinate development of design specifications and drawings with customer and SCHUNK Design Engineering team
• Follow-up on prototype product design and application issues with customer, making required changes to final design to meet customer requirements and quality standards
• Track and follow up on quotes and sales orders with customers and potential customers
• Develop design and production schedules that meets customer and SCHUNK business requirements, coordinating design, production and delivery with appropriate SCHUNK teams and facilities.
• Track sales order progress to ensure product delivery and customer satisfaction, making adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.
• Provide technical service and training to customers, sales teams, and partners through webinars or video.
• Provide customer support by phone and on the customer site.
• May enter customer quotes and sales orders into SAP, tracking the order process and follow up through delivery of the product.
• Identify and solve customer and product delivery problems.
• Perform duties of the Technical Specialist and Customer Service Representative (CSR) when necessary to meet business and customer needs.
• Work across product teams, Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff - on special projects, trade shows, and internal events.
• 5% travel may be required.

Qualifications and Competencies needed:

• Bachelor’s degree in Engineering OR technology discipline or an equivalent combination of training, education and experience with CNC machines, steel cutting, fixtures, or toolholding.
• Ability to prioritize multiple tasks and projects coordinating priorities with team members.
• Strong PC application skills, including experience with CAD/CAM software and STEP files.
• Willingness to learn in-house sales/order applications and/or systems.
• Ability to communicate technical information effectively over the phone and face-to-face with customers and employees.
• Ability to read and understand technical documents such as technical drawings, operating and maintenance instructions, technical specifications, and procedure manuals and carry out instructions furnished in oral, written or diagram form.
• Critical thinking skills - recognize and analyze problems, develop and implement solutions.
• Ability to work effectively in a fast-paced and small team environment with Management, Technical Specialist, other Applications Engineers, CSR and inside and outside sales staff

Benefits provided:

• Medical: Comprehensive plan; employer pays 100% for employees and ~85% for family.
• Dental & Vision: Optional group plans.
• Life & Disability: Company - provided long-term, and life insurance.
• 401(k): 50% match up to 6%
• PTO: Paid Time Off
• Vacation Time Off