Applications Administrator

Modern Technology Solutions, Inc.; Huntsville (AL); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

PTO 20 days + 10 holidays

Flexible schedules

6% 401k match

Semi-annual bonus

ESOP

Education reimbursement

Health insurance

Life & disability insurance

Zero-deductible BCBS plan

Job summary

Modern Technology Solutions, Inc. is seeking an Applications Administrator to manage the ServiceNow platform, knowledge governance, testing coordination, and QA activities.

You will ensure reliability, accurate documentation, release readiness, and continuous improvement while delivering a positive end-user experience. The role may support other enterprise applications and systems as needed, with opportunities to drive process improvements, dashboards, and governance across IT services.

Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding of ITSM principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Responsibilities

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor platform performance, troubleshoot issues, and support configuration enhancements.
• Maintain technical documentation and operational procedures.

Skills

ITSM knowledge

Testing & QA

Documentation

Communication

Collaboration

Security clearance

Tools

ServiceNow

Job description

Position Summary

The Applications Administrator is responsible for administering and maintaining the ServiceNow platform, managing Knowledge Base governance, coordinating testing and quality assurance activities, and supporting platform enhancements. This role ensures platform reliability, documentation accuracy, release readiness, and continuous improvement while delivering a positive end-user experience. The position may also support the administration, maintenance, and continuous improvement of other enterprise applications and business systems as needed

Essential Duties and Responsibilities

Platform Administration

• Administer and maintain the ServiceNow platform, including users, groups, roles, and permissions.
• Support platform upgrades, patches, maintenance, and environment readiness.
• Monitor platform performance, troubleshoot issues, and support configuration enhancements.
• Maintain technical documentation and operational procedures.

Testing & Quality Assurance

• Develop and maintain testing standards, procedures, and quality assurance processes.
• Coordinate User Acceptance Testing (UAT), functional, regression, and integration testing.
• Develop test plans, scripts, and scenarios for platform enhancements and releases.
• Track defects, testing results, and remediation efforts.
• Coordinate release validation and ensure testing requirements are met before production deployment.
• Maintain testing documentation, reports, and quality metrics.

Knowledge Management & Governance

• Administer and maintain ServiceNow Knowledge Bases and governance standards.
• Manage knowledge article creation, review, approval, publishing, recertification, and retirement.
• Audit content for accuracy, completeness, consistency, and compliance.
• Coordinate content reviews with service owners and subject matter experts.
• Provide guidance and training to knowledge contributors.
• Monitor Knowledge Base performance, usage, and self-service effectiveness.

Development & Configuration

• Develop and maintain low-to-medium complexity ServiceNow configurations and enhancements.
• Support workflow automation, application configuration, and platform improvements.
• Troubleshoot defects and assist with testing and deployment activities.

Reporting & Continuous Improvement

• Develop dashboards and reports to monitor platform performance, testing results, and Knowledge Base effectiveness.
• Track quality metrics, platform adoption, and service performance.
• Identify opportunities to improve processes, automation, documentation, and user experience.
• Support governance, compliance, and audit activities.

Minimum Qualifications

• Experience administering enterprise applications or service management platforms.
• Understanding of IT Service Management (ITSM) principles and practices.
• Strong analytical, organizational, and problem-solving skills.
• Experience with documentation, reporting, and process improvement.
• Effective communication and collaboration skills.
• Ability to obtain and maintain a U.S. government security clearance.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow administration, configuration, Knowledge Management, or Service Catalog.
• Experience coordinating UAT, testing, or quality assurance activities.
• Experience developing reports and dashboards.
• Knowledge of change management and service management best practices.

Compensation

The pay range for this position is $100,000/year to $160,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors. MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered. This information is provided per the Equal Pay Act. Base pay information is based on market location. Applicants should apply via MTSI's internal or external careers site.

Interesting Work

Our co-workers support some of the most important and critical programs to our national defense and security.

Values

Our first core value is that employees come first. We challenge our co-workers to provide the highest level of support and service, and reward them with some of the best benefits in the industry.

100% Employee Owned

We have a stake in each other's success, and the success of our customers. It's also nice to know what's going on across the company; we have company wide town-hall meetings three times a year.

Great Benefits - Most Full-Time Staff Are Eligible for:

• Starting PTO accrual of 20 days PTO/year + 10 holidays/year
• Flexible schedules
• 6% 401k match with immediate vesting up to $9k annually
• Semi-annual bonus eligibility (July and December)
• Company funded Employee Stock Ownership Plan (ESOP) - a separate qualified retirement account
• Up to $10,000 in annual educational reimbursement
• Other company funded benefits, like life and disability insurance
• Optional zero deductible Blue Cross/Blue Shield health insurance plan

Track Record of Success

We have grown every year since our founding in 1993.

About MTSI

Modern Technology Solutions, Inc. (MTSI) is a 100% employee-owned engineering services and solutions company that provides high-demand technical expertise in Digital Transformation, Modeling and Simulation, Rapid Capability Development, Test and Evaluation, Artificial Intelligence, Autonomy, Cybersecurity and Mission Assurance

MTSI delivers capabilities to solve problems of global importance. Founded in 1993, MTSI today has employees at over 20 offices and field sites worldwide.

For more information about MTSI, please visit www.mtsi-va.com

Equal Opportunity Statement

MTSI embraces nine core values including our first core value of Employees come first. Consistent with our Core Values, we are committed to Equal Opportunity, making decisions without regard to race, color, religion, sex, national origin, age, military/veteran status, disability, or any other characteristics protected by applicable law. MTSI is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants and employees with physical and/or mental disabilities.