Applications Analyst I - Ambulatory/Beacon

NorthShore University HealthSystem; Skokie (IL); Hybrid; USD 48,000 - 74,000; Full time

Benefits offered by this job

Incentive pay for select positions

Annual increases based on performance

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Job summary

Endeavor Health is seeking an Applications Analyst I - Ambulatory/Beacon to support an application portfolio, including design, documentation, implementation and testing of software solutions. You will monitor and manage ticket resolutions and participate in new workflows aligned with organizational goals.

Join our Ambulatory Applications team supporting Epic Beacon across Endeavor Health in a hybrid role located in IL (Skokie/Warrenville/Arlington Heights).

Qualifications

• Associates degree in computer science, business management or related field.
• 1+ year healthcare experience in a relevant role.
• Exposure to Epic Ambulatory or Epic Beacon preferred.
• Knowledge of PM methodologies, Agile, SDLC, ITIL.

Responsibilities

• Assist in designing, configuring, implementing and testing software/applications.
• Resolve routine incidents and requests; escalate as needed.
• Participate in vendor calls on issues/upgrades.
• Test software solutions and contribute to process improvements.
• Prepare docs, tips, and reports per procedures.
• Stay updated on trends in relevant technologies.

Skills

Clear communication

Verbal/written skills

Problem solving

Teamwork

Education

Associates degree in CS/related field

Tools

Epic Beacon

Epic Ambulatory

Job description

Hourly Pay Range:

$35.10 - $54.41 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Applications Analyst I - Ambulatory/Beacon


• Location: Skokie, IL or Warrenville, IL or Arlington Heights, IL


• Full Time


• Hours: Monday-Friday, 8:00am - 4:30pm


• Hybrid Position

Job Summary:

As an Application Analyst I at Endeavor Health, you will be responsible for supporting an assigned application portfolio, including designing, documenting, implementing, and testing software or application solutions. A key focus is the efficient monitoring and management of issue resolution through timely ticket closure. You will also participate in implementation of new workflows and products in alignment with the organization's strategic goals.

To be successful in this role, you will be expected to learn the latest solutions and technologies and advocate for the adoption of industry best practices.

This role will join our Ambulatory Applications team, supporting clinical applications including Epic Beacon across Endeavor Health.

What you will do:

• Assist in designing, documenting, configuring, implementing and testing software/application solutions.


• Works to resolve routine system incidents and requests in a timely manner for assigned tickets, escalating to senior members for support when needed.


• Participates in vendor calls on issues/upgrades.


• Participates in function and unit testing of software/application solutions and contributes to the continuous improvement of processes.


• Prepare documentation, tip sheets and reports related to projects following established procedures.


• Participate in integrated workgroups/projects.


• Stay up to date on the latest trends and innovations in relevant technologies.


• Other duties as assigned

What you will need:

• Education: Associates degree in computer science, business management or related field.


• Experience: One (1) or more years of experience relevant to portfolio of responsibility in a healthcare setting.


• One of the following areas of exposure: Epic Ambulatory, Epic Beacon.


• Working knowledge of project management methodologies, agile development, SDLC, ITIL.


• Unique or Preferred Skills:


• Able to communicate clearly and effectively to a variety of customers.


• Possess good verbal, written and customer service skills.


• Must have the ability to work independently or in a team setting.


• Uses logic and critical thinking to problem solve.


• Understanding of analytical and troubleshooting skills.


• Ability to quickly learn new technology and build upon knowledge to advance to more complex concepts.


• Embraces a culture of continuous improvement


• Good Microsoft Office skills

Benefits (For full time or part time positions):

• Incentive pay for select positions


• Opportunity for annual increases based on performance


• Career Pathways to Promote Professional Growth and Development


• Various Medical, Dental, Pet and Vision options


• Tuition Reimbursement


• Free Parking


• Wellness Program Savings Plan


• Health Savings Account Options


• Retirement Options with Company Match


• Paid Time Off and Holiday Pay


• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to \"help everyone in our communities be their best\".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.