Applications Analyst I

0100 Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 63,000 - 90,000; Full time

Job summary

Mass General Brigham is seeking a Software Applications Analyst to support the design, development, testing, deployment, training, and ongoing maintenance of software applications for our Clinical, Research, and Operations partners. The role emphasizes QA, end-user training, and ongoing support within a healthcare IT environment.

The position is located in Somerville/Boston with a hybrid schedule (onsite and remote days) and requires a Bachelor's degree in Computer Science or related field, plus

Qualifications

• Bachelor's degree in computer science or related field.
• 0–1 year IT experience, ideally in healthcare IT.
• Ability to document workflows and business processes.
• Strong interpersonal and communication skills.
• Knowledge of Microsoft Office 365.

Responsibilities

• Review system requirements, test and implement software solutions.
• Develop test plans and perform QA tasks.
• Train end users and create end-user documentation.
• Provide ongoing application support and issue resolution.
• Run reports and manage data updates.
• Participate in regular team meetings.

Skills

Software development

Software support

Documentation of workflows

Problem solving

Interpersonal communication

Education

Bachelor's Degree Computer Science or Related Field

Tools

Microsoft Office 365

Job description

Company Overview

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary The MGH Digital Solutions Delivery team supports the safe implementation and ongoing support of new and existing technology products used by MGB Research and Operations partners. This role is responsible for defining, approving, deploying, and supporting unique technology requests from clinical and research groups. The Software Applications Analyst provides design, development, testing, implementation, training, and ongoing maintenance for software applications.

Essential Functions

• Review system requirements and business processes; test, debug, and implement software solutions.
• Develop and execute test plans and perform software quality assurance tasks.
• Train end users on software applications and develop end-user documentation.
• Provide ongoing application support by identifying and resolving issues.
• Run reports, update tables, and complete tasks associated with ongoing software operations.
• Participate in regular team meetings to discuss activities, issues, and updates.

Qualifications

Education Bachelor's Degree Computer Science or Related Field of Study required Experience can be accepted in lieu of a degree Experience 0-1 year of IT experience, ideally in healthcare IT environment required Knowledge, Skills and Abilities Experience in the development, support, or operation of software applications, preferably in a healthcare setting Ability to document workflows and business processes. Strong interpersonal skills to effectively communicate with both technical and non-technical staff. Ability to translate high-level ideas into detailed, documented technical requirements. Problem-solving skills. Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Additional Job Details

Hybrid Working Model M-F Eastern Business Hours required A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote and/or hybrid hires MGB will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace that is free from distraction and separate from others. Free of dependent care) 4x monthly at Assembly Row, Somerville, MA required with some days at Mass General Hospital in Boston, MA // Must be flexible for onsite meetings, business needs, projects and team or stakeholder meetings onsite Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $62,836.80 - $89,762.40/Annual Grade 5

Salary and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.