APPLICATIONS ANALYST I

State of Arkansas; Little Rock (AR); On-site; USD 73,000 - 119,000; Full time

Job summary

The State of Arkansas is seeking an Applications Analyst I to analyze, implement, and maintain software applications supporting agency business processes. You will bridge business needs with technical solutions while collaborating with developers and IT teams to ensure applications are functional and efficient.

Position is part of the DFA AASIS Service Center, supporting the ERP system. Requires a bachelor’s degree in IT/CS and familiarity with SAP; starting salary around $73,104 with growth to

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• Experience with SAP or similar ERP systems is required or highly preferred.
• Proficient with Microsoft Word, Excel, PowerPoint, Visio and Outlook.

Responsibilities

• Evaluate business requirements and translate them into functional specifications.
• Analyze existing applications for improvement or replacement.
• Coordinate with agencies to gather requirements and provide updates.
• Test and validate applications for proper functionality.
• Develop user guides and training materials for end-users.
• Troubleshoot and resolve application issues to maintain system reliability.
• Support integration of new applications or updates into existing systems.
• Monitor performance and implement efficiency improvements.
• Collaborate with IT teams and vendors to deploy software solutions.
• Stay current with emerging technologies to recommend solutions.

Skills

Analytical thinking

Verbal and written communication

Multitasking

Research new technologies

Education

Bachelor’s Degree in IT / CS / related field

Tools

SAP

ERP systems

MS Office

Visio

Job description

Preferred Qualifications:

At least Two (2) years' experience with SAP or another application dealing with Finance, Budget, and/or Procurement. Business process knowledge in State budget and funds management is highly preferred. Ability to research new technology & propose the implementation where feasible to analyze, interpret and improve state business processes. Well versed in current versions of Microsoft products including Word, Excel, PowerPoint, Visio, and Outlook. Ability to work multiple work items to targeted completion dates. Ability to monitor and evaluate the effectiveness of IT systems and controls, identify problems, and devise corrective actions within the system to satisfy agency and state needs.

Position Specifics:

The position will be a part of the DFA AASIS Service Center supporting the State of Arkansas' Enterprise Resource and Planning system.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Position Number: 22115107
County: Pulaski
Posting End Date: 05/11/2026

Anticipated Starting Salary: $73,104

Preferred Qualifications:

At least Two (2) years' experience with SAP or another application dealing with Finance, Budget, and/or Procurement. Business process knowledge in State budget and funds management is highly preferred. Ability to research new technology & propose the implementation where feasible to analyze, interpret and improve state business processes. Well versed in current versions of Microsoft products including Word, Excel, PowerPoint, Visio, and Outlook. Ability to work multiple work items to targeted completion dates. Ability to monitor and evaluate the effectiveness of IT systems and controls, identify problems, and devise corrective actions within the system to satisfy agency and state needs.

Position Specifics:

The position will be a part of the DFA AASIS Service Center supporting the State of Arkansas' Enterprise Resource and Planning system.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Information Technology – Application Support
Classification: Applications Analyst I
Class Code: IAS01P
Pay Grade: IST07
Salary Range: $73,104 – $119,274

Job Summary

The Applications Analyst I is responsible for analyzing, implementing, and maintaining software applications that support an agency’s or organization’s business processes and operations. By bridging the gap between business needs and technical solutions, the Applications Analyst I collaborates with developers and information technology teams in an attempt to ensure applications are functional, efficient, and aligned with organizational goals. This role demands strong analytical skills, a deep understanding of business processes, and the technical expertise to troubleshoot and resolve application-related issues.

Primary Responsibilities

• Evaluate business requirements and translate them into functional specifications for applications.
• Analyze existing applications to identify areas for improvement, optimization, or replacement.
• Coordinate with agencies to gather requirements, address concerns, and provide updates.
• Test and validate applications to ensure proper functionality and alignment with business needs.
• Develop and document processes, user guides, and training materials for end-users.
• Troubleshoot and resolve application-related issues to maintain system reliability.
• Support the integration of new applications or updates into existing systems.
• Monitor application performance and implement solutions to enhance efficiency.
• Collaborate with information technology teams and vendors to deploy and maintain software solutions.
• Stay current with emerging technologies and industry trends to recommend innovative solutions.

Knowledge And Skills

• Strong analytical and critical-thinking skills.
• Excellent verbal and written communication abilities.
• Attention to detail with a focus on accuracy and quality.
• Effective problem-solving and troubleshooting capabilities.
• Ability to manage multiple projects and prioritize tasks.

Minimum Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Computer Systems Engineering, Business Administration, or a related field.

Licensure/Certifications

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application. False, misleading, or incomplete statements may result in disciplinary action and possible termination.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official at the time of interview to be considered for Veteran Preference.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at [phone] or dhs.gov/e-verify.