Applications Analyst - Epic Grand Central (Salaried, Full time)

Washington-Regional-Medical-Center; Fayetteville (AR); Remote; USD 90,000 - 130,000; Full time

Job summary

Washington Regional Medical System in Northwest Arkansas seeks an Applications Analyst – Epic Grand Central to support advanced workflows critical to patient movement, bed planning, and census management. You will partner with care teams and IT to build, test, and optimize configurations that improve throughput, accuracy, and safety.

The role requires Epic Grand Central certification and 4–6 years of clinical or operational applications experience.

Qualifications

• Epic Grand Central certification required.
• 4–6 years of clinical or operational applications experience.
• Experience supporting Epic Grand Central workflows including patient movement, bed planning, census management.
• Strong understanding of clinical and operational dependencies, testing methodologies, interface and integration workflows.

Responsibilities

• Lead Epic Grand Central enhancements, optimization initiatives, and workflow improvements.
• Coordinate comprehensive testing plans (regression, unit, system, integration, UAT).
• Collaborate with patient placement, transfer center, nursing, registration, ED, perioperative, inpatient, ancillary, operational and IT teams.
• Ensure compliance with accreditation and governance programs and safeguard patient data.

Skills

Epic Grand Central workflows

Build and testing

Troubleshooting

Cross-functional collaboration

Education

Bachelor’s degree or clinical license

Tools

Epic Grand Central

Job description

Organization Overview, Mission, Vision, and ValuesOur mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,200+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.Position SummaryThe Applications Analyst – Epic Grand Central reports to the Assistant Manager, Epic Applications. This position is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Grand Central and related hospital operations workflows. The role partners with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, information services, and Epic/vendor stakeholders to improve patient movement, bed planning, admission, discharge, transfer, transport, census management, capacity management, and cross-application integration; ensure application reliability; and support safe, efficient patient throughput across the health system.Essential Position ResponsibilitiesMaintain advanced knowledge of Epic Grand Central functionality, including patient movement, bed planning, admission, discharge, transfer, transport, census management, capacity management, application dependencies, integration points, and downstream impacts across the enterpriseLead patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, internal information services, and Epic/vendor partners in developing Epic Grand Central enhancements, optimization initiatives, and workflow improvement projectsOversee Epic Grand Central application design, build, configuration, maintenance, and validation to ensure functionality aligns with patient placement, transfer center, admission, discharge, transfer, transport, bed planning, census management, capacity management, and end-user requirementsPerform complex analysis, build, implementation, and optimization of Epic Grand Central workflows to support patient movement, bed requests, bed assignment, transfer workflows, admissions, discharges, transport coordination, census management, capacity management, and integrated hospital operations workflowsMeet regularly with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, and administrative teams to evaluate Epic Grand Central workflow issues, resolve system concerns, and identify opportunities to improve patient throughput, quality, efficiency, safety, census accuracy, documentation integrity, and the end-user experienceLead the development and execution of coordinated testing plans for Epic Grand Central, including regression, unit, system, integrated, interface, patient movement, bed planning, transport, census, reporting, and user acceptance testing to ensure changes function as expected for end users and connected systemsServe as a leading advocate for Epic Grand Central users by translating patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, and operational needs into effective system solutions that improve patient throughput, workflow efficiency, census accuracy, reporting reliability, and user satisfactionProvide mentorship for team members and assist with team member training, as neededEnsure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programsEnsure the safeguarding of protected health informationMaintain communication through various resources and toolsMonitor help desk software for new tickets and update and provide resolution for existing ticketsLead Epic Grand Central projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance initiativesIdentify and lead opportunities to improve Epic-supported patient placement, transfer center, bed planning, admission, discharge, transfer, transport, census management, capacity management, reporting, and hospital operations workflows through system optimization, standardization, and process improvementAdhere to all information services policies, procedures, and governance processesLead incident response and downtime proceduresQualificationsEducation: Bachelor’s degree or clinical license, preferred.Licensure and Certifications: Epic Grand Central certification required.Experience: Four to six years of clinical or operational applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred. Experience supporting Epic Grand Central workflows is preferred, including patient movement, bed planning, bed assignment, admission, discharge, transfer, transport, transfer center workflows, census management, capacity management, reporting, and integrated hospital operations workflows. Strong understanding of clinical and operational application dependencies, workflow impacts, testing methodologies, interface and integration workflows, and coordination with technology, interface, data, reporting, registration, nursing, patient placement, transfer center, ancillary, operational, and clinical teams is required.Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.