Epic Applications Analyst - Radiant/Lumens (Salaried, Full time)

Washington Regional Medical Center; Fayetteville (AR); Remote; USD 85,000 - 110,000; Full time

Job summary

Washington Regional Medical System in Fayetteville, AR seeks an Epic Applications Analyst for Radiant/Lumens to lead advanced support, optimization, and testing of Epic clinical applications. You will collaborate with clinical, operational, and information services stakeholders to improve imaging, endoscopy, and procedural workflows while ensuring patient safety and system reliability.

The role requires 4–6 years in clinical applications with Epic Lumens/Radiant experience, strong

Qualifications

• Four to six years of clinical applications experience supporting multiple modules/applications.
• Experience with Epic Lumens and Radiant workflows including endoscopy, procedural, imaging, diagnostic, scheduling, documentation, charging, workqueue, interface, reporting, and integrated clinical workflows.
• Strong understanding of clinical application dependencies, workflow impacts, testing methodologies, and coordination with technology, interface, data, reporting, operational, and clinical teams.

Responsibilities

• Lead advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Lumens and Radiant.
• Oversee design, build, configuration, maintenance, and validation to align with clinical operations and end-user needs.
• Lead testing plans (regression, unit, system, integrated, UAT) to ensure changes function as expected.
• Communicate with clinical staff, operational leaders, and admins to evaluate workflow issues and implement improvements.
• Provide mentorship and assist with team training; ensure compliance with accrediting standards (Joint Commission, QoI, Promoting Interoperability).

Education

Bachelor’s degree or clinical license

Job description

Organization Overview, Mission, Vision, and ValuesOur mission is to improve the health of people in the communities we serve through compassionate, high-quality care, prevention, and wellness education. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the Best Places to live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for five consecutive years by U.S. News & World Report. We employ 3,400+ team members and serve the region with over 40 clinic locations, the region’s only Level II trauma center, and five Centers of Excellence - the Washington Regional J.B. Hunt Transport Services Neuroscience Institute; Washington Regional Walker Heart Institute; Washington Regional Women and Infants Center; Washington Regional Total Joint Center; and Washington Regional Pat Walker Center for Seniors.Position SummaryThe Epic Applications Analyst - Radiant/Lumens reports to the Assistant Manager, Epic Applications. This position is responsible for leading advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic clinical applications, with a primary focus on Epic Radiant and Lumens. The role partners with clinical, operational, and information services stakeholders to improve imaging, diagnostic, endoscopy, and procedural workflows; ensure application reliability; and support safe, efficient patient care across the enterprise.Essential Position ResponsibilitiesMaintain advanced knowledge of Epic Lumens and Radiant functionality, including clinical workflow design, application dependencies, integration points, and downstream impacts across the enterpriseLead clinical stakeholders, operational leaders, internal information services teams, and Epic/vendor partners in developing Lumens and Radiant enhancements, optimization initiatives, and workflow improvement projectsOversee Epic Lumens and Radiant application design, build, configuration, maintenance, and validation to ensure functionality aligns with clinical operations and end-user needsPerform complex analysis, build, implementation, and optimization of Epic Lumens and Radiant workflows to support endoscopy, procedural, imaging, diagnostic, scheduling, documentation, charging, and reporting processesMeet regularly with clinical staff, operational leaders, and administrative teams to evaluate Epic Lumens and Radiant workflow issues, resolve system concerns, and identify opportunities to improve quality, efficiency, safety, and the end-user experienceLead the development and execution of coordinated testing plans for Epic Lumens and Radiant, including regression, unit, system, integrated, and user acceptance testing to ensure changes function as expected for end usersServe as a leading advocate for Epic Lumens and Radiant users by translating operational needs into effective system solutions that improve patient care, workflow efficiency, and user satisfactionProvide mentorship for team members and assist with team member training, as neededEnsure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programsEnsure the safeguarding of protected health informationMaintain communication through various resources and toolsMonitor help desk software for new tickets and update and provide resolution for existing ticketsLead Epic Lumens and Radiant projects, enhancements, upgrades, optimization efforts, and ongoing maintenance initiativesIdentify and lead opportunities to improve Epic-supported clinical, procedural, imaging, and diagnostic workflows through system optimization, standardization, and process improvementAdhere to all information services policies, procedures, and governance processesLead incident response and downtime proceduresQualificationsEducation: Bachelor’s degree or clinical license, preferred.Licensure and Certifications: N/AExperience: Four to six years of clinical applications experience as an applications analyst supporting multiple modules/applications, with direct experience in Epic build, testing, implementation, troubleshooting, and optimization strongly preferred. Experience supporting Epic Lumens and/or Radiant workflows is preferred, including endoscopy, procedural, imaging, diagnostic, scheduling, documentation, charging, workqueue, interface, reporting, and integrated clinical workflows. Strong understanding of clinical application dependencies, workflow impacts, testing methodologies, and coordination with technology, interface, data, reporting, operational, and clinical teams is required.Work Environment: This position will spend 90% of time sitting while performing work in a standard office environment and 10% of time standing and/or walking while pushing, pulling, lifting, and/or carrying up to 50 lbs. This is role is considered a remote position with onsite presence as needed.Notice: This job description is designed to provide an overview of the essential and principal duties and responsibilities of the position. The job description is not designed or intended to cover or set forth a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Washington Regional reserves the right in its absolute discretion to change duties, responsibilities or activities or assign new duties, responsibilities, or activities at any time with or without notice. Employees may be directed to perform job-related tasks other than those specifically presented in this description.