Applications Analyst- AI

The Emily Program; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

HSA and PPO insurance (BCBS)

Vision insurance (EyeMed)

Disability insurance

Life insurance

401(k) matching up to 6%

Paid time off + holidays

Job summary

The Emily Program seeks an Applications Analyst to take Tier 3 ownership of assigned enterprise applications, coordinating incident/problem/change activities and cross-system readiness. The role includes governance, vendor liaison, and documentation of system usage.

Ideal candidates have 3+ years in IT roles, experience with IT service management, and strong communication and analytical skills. Remote work is supported with occasional travel.

Qualifications

• Candidate has 3+ years in IT application development/QA/business analysis or project management.
• Experience with IT service management practices (incident/problem/change/knowledge) and ticketing.
• Ability to create test plans, coordinate UAT, and document changes before production release.

Responsibilities

• Serve as Tier 3 application owner and escalation point.
• Be SME on system capabilities and document KB articles for support.
• Manage vendor relationships and track SLA expectations.
• Coordinate changes and enhancements with SDLC processes.
• Communicate outages, upgrades, and patching to end-users.

Skills

Troubleshooting

Documentation

Communication

Independent work

Data analysis

PowerPoint

Education

Four-year CS/IT degree or HS diploma + 3+ years IT experience

Tools

ITSM tools

Job description

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Applications Analyst provides Tier 3 operational ownership for assigned enterprise applications, including administration and maintenance; availability and incident/problem/change/knowledge management; upgrades/patching coordination; vendor/SLA oversight and escalation; and integrations/interfaces. Platform-specific build work (e.g., Salesforce configuration/automation, EHR build/customization) remains with the respective platform owner; the Applications Analyst coordinates cross-system impacts and end-to-end readiness as needed.

Schedule

• Monday -Friday 8am-5pm CST

Location

• Remote

Compensation Disclosure

• Starting salary range between $90,000-110,000

Final Compensation offered will be within pay range based on qualifications/experience met for the position

How Application Analysts Empower Recovery

Duties and Responsibilities:

The Applications Analyst role will also,

Serve as technical SME and overall responsibility for assigned application(s), including:

• Serve as Tier 3 “application owner” and escalation point if IT Support is unable to resolve user issues
• SME on what the system does and its capabilities
• Author/maintain KB articles used by IT Support to troubleshoot and diagnose application issues
• Expert on technical aspects of the product/software and how it relates to other systems at the company
• Document and manage any 3rd-party relationships.

Application Administration

• Serve as gatekeeper of system to be sure it is being properly used.
• Manage communication with end-users (notification of outages, upgrades, patching, etc.)
• Collect and track KPI statistics and evaluation of SLAs (are they being met by the vendor?)
• Ensure appropriate controls are in place to manage licensees and costs; participate in access reviews, least-privilege, audit requests, and data/privacy controls for the application.
• Perform occasional audits for license accuracy, permission levels, groups/roles, employee terminations, etc.
• Implement small enhancements/break-fix solutions within assigned application(s) (e.g., configuration toggles, picklist/reference values, field labels, roles/groups) in alignment with change control; coordinate larger enhancements through vendor/SDLC processes.
• Ensuring enhancement estimates are appropriate and budget is approved prior to work beginning

Maintain Business Owner relationships

• Serve as first point of contact with the business team
• Responsible for managing enhancement requests/bug-fixes with the Vendor
• When enhancements are needed or bugs identified; ensure requirements are defined, estimates are appropriate and budget is approved, changes are documented and tested before production release.
• Partner with Business Owner of the application to document business use: Document system workflow
• Outline typical use cases
• Ensure documentation is current and accurate
• Key person to report problems to vendor, including tracking tickets to resolution
• Understand, document, and track SLA expectations of Vendor – time to acknowledge problem, response time, resolution time, etc.
• Other duties as assigned

Education Qualifications

• Four-year Computer Science, IT or relevant college degree or High School Diploma and 3+ years’ experience working in IT roles

Professional Qualifications

• At least 3years of experience in IT application development, QA, business analysis or project management.
• Experience in IT service management or systems analysis preferred.
• Primarily remote-based with extended computer use
• Travel up to 10%
• Ability to work independently as well as use independent judgement in critical thinking and troubleshooting situations.
• Technical and analytical skills, with strong business aptitude
• Comfort working with data extracts, CSVs, and basic data transformation/mapping
• Strong troubleshooting skills: ability to reproduce issues, analyze application/system logs (where available), interpret error messages, and document root cause and remediation steps
• Experience with IT service management tools and practices (incident, problem, change, knowledge management) and maintaining clear tickets, runbooks, and KB articles
• Ability to create test plans and coordinate UAT; familiarity with use cases, release/change processes and validating fixes/enhancements before production deployment
• Experience maintaining technical documentation standards
• Excellent written and verbal communication skills, including facilitating meetings and making PowerPoint presentations
• Ability to bridge IT and business communication by explaining IT concepts in non-technical terms

What we offer:

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

As set forth in The Emily Program’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.