Applications Administrator I

Crossgate Logistics; Savannah (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Crossgate Logistics is seeking an Applications Administrator to provide Tier 1 WMS support, troubleshoot, and assist with configuration and testing. You will train users, create SOPs, and collaborate across departments to ensure smooth warehouse operations.

The role requires hands-on work in a manufacturing/distribution setting, with the ability to manage multiple tasks and meet deadlines. On-site, Monday–Friday hours in Savannah, GA.

Qualifications

• Bachelor’s degree or higher in MIS, Computer Science or equivalent experience.

Responsibilities

• Provide Tier 1 support for WMS users (customers, end-users, internal departments).
• Troubleshoot, analyze, and test enhancements for compatibility and usability.
• Configure WMS for receiving, storage, and shipping for new customers.
• Support and configure external applications (Ship Junction, Toolbox, Folio, Conductor).
• Collaborate with cross-functional teams and train staff and end-users.
• Maintain current knowledge of relevant technologies and processes.
• Work independently on projects from testing to implementation.

Skills

WMS support

SQL troubleshooting

APIs/XML/JSON

Training users

Cross-functional

Education

Bachelor’s degree in MIS/CS

Tools

Blue Yonder/WMS

SOPs/Documentation

MOCA

SQL Server

Job description

As the first point of contact for WMS support, the Applications Administrator delivers Tier 1 support for customers, end-users, and internal departments, addressing issues and escalating when needed. This role also includes troubleshooting, analyzing, and testing enhancements for compatibility, ensuring functionality and adherence to guidelines. Reporting to the WMS Application Manager, this position is vital for maintaining the functionality and usability of our software applications.

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Supporting Blue Yonder installation by troubleshooting user issues, training users on WMS functions, creating new users, and developing and maintaining SOPs for daily activities and training.
• Front line support and maintenance of WMS equipment such as tablets, printers, and scan guns.
• Support new customers by configuration of the WMS to allow for receiving, storage, and shipping.
• Support and configuration of external applications such as Ship Junction, Toolbox, Folio, and Conductor.
• Research and analyze business problems to determine if systems’ solutions are advisable and available.
• Collaborate with cross-functional teams; providing training to staff personnel and end-users.
• Manage critical business software and analyze continuous improvement.
• Be able to work independently on a project; and see it through the testing and implementation phase through understanding business needs and functions.
• Maintain current knowledge of relevant technologies and business processes.
• Able to excel in a manufacturing/distribution facility and thrive in a fast-paced environment.
• Must be able to multi-task, manage time constraints, and meet deadlines.
• Experience with custom development, integration and managing 3 rd party solutions is a plus.
• SQL and relational-database troubleshooting
• Warehouse operations knowledge
• Blue Yonder/JDA WMS experience preferred
• MOCA experience or demonstrated ability to learn it
• Integrations, APIs, XML/JSON, and SFTP

COMPETENCIES

• Collects and Researches Data
• Designs Workflows and Procedures
• Interacting with Customers
• Continuous Quality Improvement
• Problem Solving
• Technical Capacity
• Time Management
• teamwork
• Safety & Security

EDUCATION

• Bachelor’s degree or higher in MIS, Computer Science or equivalent experience.

SUPERVISORY RESPONSIBILITIES

This role has no current supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move objects up to 10 pounds, frequently lift and/or move objects up to 50 pounds, and occasionally lift and/or move objects that weigh more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time, on-site position.Exempt employees are expected to work as much of each workday as is necessary to complete their job responsibilities. No overtime or additional compensation is provided to exempt employees. Must be able to maintain our regular work schedule of Monday through Friday from 7:00 a.m. to 4:00 p.m.

TRAVEL

Some local and national travel may be required for this position. Must maintain a valid driver’s license and have current automobile insurance.

CONDITIONS OF EMPLOYMENT

• This position is employment "at will", compliant with Georgia labor laws.
• Must be authorized to work in the United States; we will not sponsorship for employment visa.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties, responsibilities, and activities may change at any time with or without notice.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.