Application Trainer I - Req# 616

Connecticut OnLine Computer Center COCC; Southington (CT); Hybrid; USD 69,000 - 93,000; Full time

Benefits offered by this job

Hybrid work schedules

Tuition reimbursement

On-site fitness centers

Wellness incentives

Lifestyle spending accounts

Paid time off (PTO)

Career development programs

Peer recognition programs

Job summary

Connecticut OnLine Computer Center COCC is seeking a Training Specialist to develop and deliver engaging training programs for internal staff and financial institution clients. This role blends instructional design with practical banking knowledge to translate complex systems into user friendly content.

The position involves onsite client training and collaboration with internal teams; banking experience is required and travel up to 50-75% may be involved.

Qualifications

• Bachelor’s degree or equivalent work experience; banking experience required.
• At least one year of experience designing and delivering creative training programs.
• Ability to read, analyze, and interpret banking periodicals, professional journals, and technical procedures.

Responsibilities

• Develop and deliver training programs with supporting documentation and materials.
• Provide onsite training programs for clients and assist clients in creating training programs for their staff.
• Research and utilize training delivery tools and presentation technologies.
• Create and maintain procedures, processes, and system manuals.
• Translate technical concepts into user friendly training materials.
• Learn new system features, upgrades, and product releases.
• Build product knowledge and cross train in other applications.
• Perform customer acceptance testing on new software releases.
• Build and maintain testing environments and process transaction test sets.

Skills

Presentation skills

Communication skills

Training delivery

Travel willingness

Customer service

Education

Bachelor’s degree or equivalent work experience

Tools

COCC Insight System

FISERV Platform (OSI)

Job description

What we need...

Are you passionate about helping others learn and succeed? COCC is seeking a Training Specialist to develop and deliver engaging training programs for internal staff and financial institution clients. This is an excellent opportunity for someone with banking experience who enjoys presenting, educating, and translating technical concepts into user friendly training content.

What’s in it for you....

COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award winning employer, including:

• Hybrid schedules and ample paid time off supporting work/life balance and flexibility


• Customized training and onboarding to support you in your first year at COCC


• Robust employee development programs aligned with career pathing objectives


• Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets


• Generous PTO, benefits, and competitive compensation


• On-site fitness centers, wellness incentives, and lifestyle spending accounts


• Tuition reimbursement


• One on one career coaching


• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work


• Financial planning assistance with certified professionals


• Peer recognition programs

What You’ll do...

• Develop and deliver training programs with supporting documentation and materials


• Provide onsite training programs for clients and assist clients in creating training programs for their staff


• Research and utilize training delivery tools and presentation technologies


• Create and maintain procedures, processes, and system manuals


• Translate technical concepts into user friendly training materials


• Learn new system features, upgrades, and product releases


• Build product knowledge and cross train in other applications


• Perform customer acceptance testing on new software releases


• Build and maintain testing environments and process transaction test sets

What You’ll bring...

• Bachelor’s degree or equivalent work experience; banking experience required


• At least one year of experience designing and delivering creative training programs


• Ability to read, analyze, and interpret banking periodicals, professional journals, and technical procedures


• Strong verbal and written communication skills


• Excellent customer service and presentation skills


• Ability to demonstrate and explain concepts, procedures, and tasks to others


• Ability to analyze information and formulate recommendations


• Proficiency with system applications


• Experience with COCC Insight System or FISERV Platform (OSI) highly preferred


• Ability to work with confidential customer and corporate information


• Ability to travel to client locations; this role can be up to 50-75% travel

The salary range for this job is $68,500 - $92,700. This is a hybrid position in Southington, CT.