Application Technician

Socket.dev; Humboldt (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

Socket.dev is seeking a Service Technician to diagnose, repair, and maintain customer and dealer-owned agricultural and outdoor power equipment. The role involves field service, documentation, and ongoing training to stay current with equipment and dealer products.

Responsibilities include in-field diagnostics, proper documentation, and timely submission of work orders. A strong toolset, safety mindset, and ability to lift up to 75 lbs are essential for success.

Qualifications

• High School diploma or equivalent required; associate degree preferred.
• Experience in diagnostics, repair, and service on heavy equipment.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Valid driver's license; CDL preferred.
• Ability to lift up to 75 lbs and work in field conditions.

Responsibilities

• Perform diagnostics and repairs on agricultural equipment and technology.
• Document diagnostics and repairs thoroughly and submit work orders on time.
• Operate and maintain vehicles, tools, and equipment for duties.
• Follow safety rules and maintain clean work area.
• Stay current with John Deere and competitive products.
• Participate in training and customer clinics.
• Perform field diagnostics and repairs as required.
• Other tasks as assigned by management.
• Maintain billable time and manage work orders.

Skills

Diagnostics

Service repairs

Teamwork

Communication

Physical ability

Education

High School Diploma/GED

Associate degree

Tools

Service ADVISOR

Job description

Position Specifics

Department: Service

Reports to: Service Manager / Store Manager

Purpose

Performs diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment/outdoor power equipment.

Responsibilities

• Performs diagnostics and repairs on agricultural equipment and technology
• Participates in all job-related training and development.
• Conducts or supports customer clinics
• Performs diagnostics and repairs in the field as required
• Accountable for billable time and assigned work orders
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
• Operates and maintains vehicles, tools, and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive products
• Other tasks assigned by management

Experience, Education, Skills and Knowledge

• Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™, or other computer based diagnostic repair tools preferred
• Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• Physical demands including lifting up to 75 lbs., walking, standing, and sitting.
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred